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The Guest

2nd Edition

This update of a classic customer service program shows how the fortunes of any business rise and fall on the level of service it delivers to its customers. No matter how large or complex an organization might be, great service usually comes down to one employee serving one guest, one day at a time.

Benefits:
  • Teaches a List of Guest Standards
  • Builds your staff's confidence
  • Improves customer service overall

This product does not have:
  • Sample Training Guide
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The Guest, 2nd Edition

Run time: 15 Minutes

Treat your customer like you would a Guest in your home.

That's the message behind this hilarious update of a classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It's that simple and that important.

This training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything they need to learn about delivering great customer service, they already know -- whether "the customer" is external or an internal co-worker.

It's as simple as…
  • Welcoming Them
  • Using Their Name
  • Taking Care of Their Needs
  • Thanking Them
  • Inviting Them Back


A Media Partners Title

Contents

  • DVD incuding The Guest 2E and the original Guest video
  • CD-ROM including Leader's Guide, PowerPoint Presentation, Reproducible Handouts
  • 10 Reminder Cards

Testimonials

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For Federal Government Customers.
SAM Registration: Active
Expiration: 03/30/2019 Cage Code: 0C9A3

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