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Teamwork in Crisis:

The Miracle of Flight 232

Organizational teams need everyone committed to a plan, pulling together to achieve goals, communicating vital information and executing as successfully as possible. This powerful program shows how its done under the most stressful of situations...and gives insights into how to become a high performing team under normal circumstances.

  • Shows what prepared teams can do when an emergency occurs
  • Builds organizational cohesiveness through different teams working together
  • Helps groups overcome adversity through communication
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

Teamwork in Crisis: The Miracle of Flight 232

CRM Produced

Run time: 29 Minutes

This powerful video program shows how, what started out as a very ordinary event, turned into a catastrophic situation where teamwork helped achieve a miraculous outcome.

United Airlines Flight 232 was on a routine flight when one of its primary engines failed and the plane experienced the complete loss of hydraulic power--a situation so dire, it was doubtful anyone would survive. However, by using the two remaining engines as their only source of steering, Captain Al Haynes and his flight crew managed to bring the plane into Sioux Gateway Airport where the outcome was far better than expected.

While some passengers were lost, 184 survived as a result of a remarkable confluence of events, including the disaster preparedness of the rescue crews on the ground, the flight crew in the air, and the air traffic controllers, who worked together to achieve results that in all respects beat the odds.

Through interviews with Captain Al Haynes, the rescue organizers and medical team leaders, along with actual footage of the incident, the program examines these important issues:
  • Preparation - Are you ready for what you expect to happen?
    -- What about what you don't expect?
  • Luck - Misfortune can strike at any moment.
    -- Is your team willing to create its own good luck?
  • Cooperation - How would you cooperate without departmental boundaries?
    -- When a crisis occurs, there won't be any boundaries.
  • Communication - How would you communicate if your goals depended on it?
    -- They do, so clear communication is critical.
  • Execution - Take a good look at your team's "snapshot".
    -- Do you like what you see?


  • chaptered DVD of the Main Program and bonus Discussion Segments
  • Leader's Guide PDF
  • PowerPoint Presentation
  • Participant Workbook PDF
  • (Support materials will be emailed to buyers)


Results from using Teamwork in Crisis:

Success Story: Learn how a manufacturing and sales company solved many of their production-line communications barriers with Teamwork in Crisis.

"We used this program to kick-off our efforts to improve our production efficiency from 83% to 93% and higher. We achieved our goal in 3 months and have sustained it ever since."
-James Hawkins
-Director, Organizational Development
-Burlingame Industries

Praise for Teamwork in Crisis:

"Teamwork in Crisis is simply the best video on teams I have ever seen! This video mixes an informative message with a gripping story line. This video shows that if we do not have 100 percent of our team involved, at all times, we have just opened ourselves up to a potential disaster! Teams at any level, in any organization, WILL benefit from watching Teamwork in Crisis.
-Warren Foust
-Team Development Coordinator
-Johnson Controls Leadership Institute

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Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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