Available in Spanish
The following titles are available from CRM Learning in Spanish. To purchase the Spanish version, click on SPANISH under OTHER OPTIONS: once you get to the title's webpage. If you don't see a title you're looking for, contact us to research availability. Please Note: Spanish versions are not always kept in stock; they are a "Special Order" and can take 3-5 days to ship.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Team Building & Groups (12)
Even when people who have contact with the customer think they're doing the right thing, the customer can come away vastly dissatisfied. This memorable video illustrates how this can happen and is left open ended for viewer discussion.
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When we think of teamwork we think of harmony …but that is not always the case. Many teams need to learn how to work together so they can achieve a higher level of productivity. In this program, Patrick Lencioni presents his model for overcoming dysfunctional teamwork and shows how teams can not only become successful but also grow powerful in their working relationships and ability to “get the job done well”.
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The teamwork among diverse agencies, organizations, and groups saved many lives when Flight 232 went down. How this teamwork came about is an intriguing and riveting story that can be duplicated by any organization or group of organizations.
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When employees feel connected to an organization’s purpose and direction — and can clearly explain them to others — they become more engaged in the process and committed. Learn the importance of organizational messaging and how it translates to improved morale.
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Using the story of Lance Armstrong's triumph over cancer and his subsequent Tour de France wins, this program will instill a strong, "Can do!" attitude in your employees.
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Having key people tied up in meetings is costly. This amusing video identifies the seven most common culprits who rob time in meetings and provides tips on how to handle them.
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At Pike Place Fish Market, every employee works to maintain the company's vision of service, passion, and fun. How this concept translates into superb customer service is the subject of this entertaining and eye-opening video.
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Imagine a workplace where everyone brings energy, passion, and a positive attitude with them every day. “FiSH!” examines this phenomenon and how it can work in any organization. Spanish versions are included on the English DVD.
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