Talk Isn't Cheap
Run time: 19 Minutes
This video program demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The program also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.
Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money. Key Training Points to Make Yourself Clear:
- Plan Before You Speak by keeping it simple, being specific, getting feedback, not interrupting.
- Add Reinforcement by using visuals, repeating and rephrasing, not assuming, getting a recap.
- Listen Actively by asking questions, speaking up if you're confused, reconfirming the answer.
- Find the Hidden Message by opening a door to possibilities, not getting defensive, asking for a solution.
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