Management/Supervision
Taking on the role of manager or supervisor requires a change in mindset and skill set. CRM Learning can help those who are new (and not so new) to the job.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Supervising a Customer Service Team (5)
Do your managers and supervisors know how to train and mentor employees in the finer points of customer service and retention? When customers leave saying "Why Are You Making it So Hard For Me?", let WAYMISH teach supervisors the attitudes and behaviors that keep customers coming back.
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Being promoted to supervisor makes many people uncomfortable. How does one effectively manage former colleagues and friends? After All You're the Supervisor depicts the nine components of supervisory effectiveness.
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Designed for new and experienced supervisors in all service industries, this program reveals that a supervisor's attitude and behavior can affect customer satisfaction as much as the actions of the frontline service provider.
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From the creators of the FiSH! Philosophy, this series of programs is for anyone in a leadership position who wants to be more effective in engaging their associates, by setting an example and creating a lively and dynamic work culture. Versatile and inspiring, use these proven programs in any combination to create leadership training that is tailored to your leaders for what they can become, and be, for those they lead.
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Managers need to know what it really means to be a coach. This program shows them the secrets of encouraging good work, correcting poor work, using good judgment and caring about each member of their team.
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