Sound of Service Meeting Opener and Closer
CRM Produced
Run time: see individual running times
Motivate your frontline customer service providers with the words customers love to hear.
Sound of Service is a 2-part compilation of words and images set to inspiring music.
The
Meeting Opener segment sets the stage for customer service training by reminding trainees that "customers are not an interruption to what we're doing, they are the purpose of our work". (2 minutes)
The
Meeting Closer segment contains service basic skill points trainees can put to use right away. (2 minutes)
- S = Serve -- meet the customers wants and needs
- E = Excel -- give the customer exceptional value
- R = Reliable -- provide consistent &trustworthy service
- V = Versatile -- stay open to the customer's needs
- I = Inviting -- ensure the customer feels welcome
- C = Courteous -- show respect by being considerate
- E = Empathy -- value the customer's viewpoint
Contents
Note: You will be provided with a DVD-R. Please make sure your player can accommodate this format.
Related Items
To order, please call: 1-800-421-0833
180 Ways to Walk the Customer Service Talk, Softcover Book $10.95
Remember Me Reminder Cards (Set of 10) $5.00
Testimonials
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