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Sound of Service

Meeting Opener and Closer

A universal message that any organization can use... because we all provide some sort of service, whether internal or external. Begin and end your next customer service training session with inspiration. In this two-part video, trainees are reminded what it feels like to be on the receiving end of good and bad service. The closer segment also provides a great summary of service basics.

Benefits:
  • Opens sessions in style with a profound message on service
  • Motivates people to learn and think about their own service delivery
  • Reviews the basics of good service with easy to use concepts
Produced by CRM Learning
Produced by CRM Learning
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.
This product does not have:
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Sound of Service Meeting Opener and Closer

CRM Produced

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Motivate your frontline customer service providers with the words customers love to hear. Sound of Service is a 2-part compilation of words and images set to inspiring music.

The Meeting Opener segment sets the stage for customer service training by reminding trainees that "customers are not an interruption to what we're doing, they are the purpose of our work". (2 minutes)

The Meeting Closer segment contains service basic skill points trainees can put to use right away. (2 minutes)
  • S = Serve -- meet the customers wants and needs
  • E = Excel -- give the customer exceptional value
  • R = Reliable -- provide consistent &trustworthy service
  • V = Versatile -- stay open to the customer's needs
  • I = Inviting -- ensure the customer feels welcome
  • C = Courteous -- show respect by being considerate
  • E = Empathy -- value the customer's viewpoint

Contents

  • chaptered DVD with both segments

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