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So HELP Me:

Supervisor Edition

We all know that frontline service people directly impact customer satisfaction. But we often overlook the degree to which a supervisor's behavior influences the service a customer ultimately receives. This program ensures that supervisors create the right kind of environment.

Benefits:
  • Ensures that supervisors set the right example
  • Keeps service reps motivated
  • Creates empowered employees

This product does not have:
  • Sample Training Guide
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So HELP Me - Supervisor Edition

Run time: 18 Minutes

This program takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.

Supervisory behaviors that promote excellent service include:
  • Telling people what they're doing right.
  • Helping employees find solutions.
  • Focusing on people rather than numbers.
  • Empowering people to do their jobs.
  • Turning mistakes into opportunities for growth.

New and Experienced Supervisors and Managers in all Service Industries will benefit from this program.

Other Versions Available:
Employee Edition
Employee and Supervisor Set

A Video Visions Title

Contents

  • DVD
  • Leader's Guide with reproducible Participant Worksheets on the DVD-ROM
  • PowerPoint Presentation downloadable on the DVD-ROM

Related Items

To order, please call: 1-800-421-0833


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Whether it is a limited-time sale or Industry/Quantity discount - we will apply the best price to your order.

Education Discount:
Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government Discount:
Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

Non-Profit Discount:
Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2020

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