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So HELP Me:

Supervisor Edition

We all know that frontline service people directly impact customer satisfaction. But we often overlook the degree to which a supervisor's behavior influences the service a customer ultimately receives. This program ensures that supervisors create the right kind of environment.

Benefits:
  • Ensures that supervisors set the right example
  • Keeps service reps motivated
  • Creates empowered employees

This product does not have:
  • Sample Training Guide
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So HELP Me - Supervisor Edition

Run time: 18 Minutes

This program takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.

Supervisory behaviors that promote excellent service include:
  • Telling people what they're doing right.
  • Helping employees find solutions.
  • Focusing on people rather than numbers.
  • Empowering people to do their jobs.
  • Turning mistakes into opportunities for growth.

New and Experienced Supervisors and Managers in all Service Industries will benefit from this program.

Other Versions Available:
Employee Edition
Employee and Supervisor Set

A Video Visions Title

Contents

  • DVD
  • Leader's Guide with reproducible Participant Worksheets on the DVD-ROM
  • PowerPoint Presentation downloadable on the DVD-ROM

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SAM Registration: Active
Expiration: 07/03/2018 Cage Code: 0C9A3

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