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So HELP Me:

Employee Edition

What customers want the most is help. The person who helps them earns their loyalty. This program depicts realistic customer-service problems, along with solutions. Trainees see what it takes to turn customer frustration into satisfaction.

Benefits:
  • Teaches employees what customers value most
  • Helps staff solve problems
  • Increases customer loyalty

This product does not have:
  • Sample Training Guide
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So HELP Me - Employee Edition

Run time: 16 Minutes

What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return.

So HELP Me - Employee Edition illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.

These solutions include:
  • Working with policy to solve problems.
  • Helping customers outside your department.
  • Actively listening.
  • Treating every customer as your own.
  • Defining customer needs.

Other Versions Available:
Supervisor Edition
Employee and Supervisor Set

A Video Visions Title

Contents

  • DVD
  • Leader's Guide with reproducible Participant Worksheets on the DVD-ROM
  • PowerPoint Presentation on the DVD-ROM

Related Items

To order, please call: 1-800-421-0833


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Whether it is a limited-time sale or Industry/Quantity discount - we will apply the best price to your order.

Education Discount:
Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government Discount:
Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

Non-Profit Discount:
Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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For Federal Government Customers.
SAM Registration: Active
Expiration: 03/30/2019 Cage Code: 0C9A3

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