Customer Service Videos
Positive and helpful interaction with customers ensures long-term loyalty while significantly building a foundation of trust between the customer and your organization.
In order to help meet your clients’ expectations, CRM Learning offers several toolkits and a large selection of customer service training videos that cover many themes, including methods for handling difficult customers, telephone skills, representing the company, email etiquette, and meeting openers. Whether you’re in retail, healthcare, or hospitality, we have customer service videos for every work setting.
Clients and customers are the lifeblood of any organization. Organizations cannot afford to have any customer walk away dissatisfied. With proper customer service skills training, workers can demonstrate friendly, compassionate care while representing the organization and achieving results.
Contact CRM Learning for helpful customer service training resources to help your organization thrive.
Many of the programs you'll find here are available on our May Instant Rebate.
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Watch as three sales reps make an on-site sales calls to a chaotic publishing house and learn why only one comes away with the order. New and seasoned reps alike will see how to put themselves in the customers' shoes and meet their needs.
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In times like these, simply having a good product or service to sell doesn't cut it. You have to deliver something of value. In this program, consultant John Jenson shows sales representatives how to design, package and deliver themselves in such a way that customers easily see the value they and their product bring.
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It’s been said that most people would rather go to the dentist than have to negotiate. That's precisely why author and negotiation expert Ed Brodow created this practical and highly entertaining program. It introduces 6 Principles that will help anyone negotiate anything.
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Why do some people seem to know everybody? How do they approach a group of strangers and fit right in? Why do decision-makers always take their calls? Because they’ve learned how to "Network”. Help your organization’s representatives learn from Mark Jeffries just how it’s done and how they can be successful in making contact with the right people.
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Sales Representatives must be able to articulate your company to their customers. When they are clear on what we do, our culture and our direction, customers will listen to them. Teach them the importance of organizational messaging and how it translates to improved service and sales.
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This humorous and entertaining film teaches employees how to make a quick and genuine connection with a customer that will lead to greater trust, increased sales and customer loyalty.
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In an outbound call, you have only a few seconds to make a good first impression. Through realistic scenarios, this program shows CSRs the secrets to making those first few seconds count and how to follow up for greater results.
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It used to be when someone received bad service, they would tell a few friends... now, they tell the world. Your sales associates may have to represent your company to both visible and invisible customers who all expect great service ...or they may post an online review.
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