Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Watch as three sales reps make an on-site sales calls to a chaotic publishing house and learn why only one comes away with the order. New and seasoned reps alike will see how to put themselves in the customers' shoes and meet their needs.
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In times like these, simply having a good product or service to sell doesn't cut it. You have to deliver something of value. In this program, consultant John Jenson shows sales representatives how to design, package and deliver themselves in such a way that customers easily see the value they and their product bring.
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It’s been said that most people would rather go to the dentist than have to negotiate. That's precisely why author and negotiation expert Ed Brodow created this practical and highly entertaining program. It introduces 6 Principles that will help anyone negotiate anything.
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Why do some people seem to know everybody? How do they approach a group of strangers and fit right in? Why do decision-makers always take their calls? Because they’ve learned how to "Network”. Help your organization’s representatives learn from Mark Jeffries just how it’s done and how they can be successful in making contact with the right people.
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Sales Representatives must be able to articulate your company to their customers. When they are clear on what we do, our culture and our direction, customers will listen to them. Teach them the importance of organizational messaging and how it translates to improved service and sales.
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This humorous and entertaining film teaches employees how to make a quick and genuine connection with a customer that will lead to greater trust, increased sales and customer loyalty.
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In an outbound call, you have only a few seconds to make a good first impression. Through realistic scenarios, this program shows CSRs the secrets to making those first few seconds count and how to follow up for greater results.
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In today’s competitive economic climate, there can be no grey area in the quest to hit sales numbers and achieve profit margins. Ethical practices are under more scrutiny than ever before. Dr. Marianne Jennings provides guidance on proper actions to be taken while reinforcing that sales and customer relations must always remain be above-board.
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