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Right/Wrong to WIN/WIN

Peer-to-Peer Conflict Resolution

When people with different backgrounds and experiences are brought together in a workplace… and each person has their own priorities and deadlines… conflict is almost inevitable. The good news is that — with the skills presented in this video — it is possible for co-workers to resolve conflict on their own.

  • Teaches a 5-step process applicable to any type of conflict
  • Equips employees with skills to resolve conflict on their own
  • Helps diverse teams remain productive and respectful when conflict arises
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  • Sample Training Guide

Right/Wrong to WIN/WIN

Run time: 13 Minutes

Given the increased diversity of today’s work teams, more and more organizations are realizing the importance of creating a culture that supports conflict management at all levels. And that begins with training.

“Employers should create a workplace culture in which managing conflict is viewed as a core job competency regardless of the employee’s role in the organization.” - SHRM *

Right/Wrong to WIN/WIN is a practical and engaging conflict training film that teaches people how to move from a mindset of “I am right; you are wrong,” to a place of mutual understanding and collaboration. It helps people in conflict see that it’s never “you against me”…it’s always “us against the problem.”

The film introduces an easy-to-remember 5-step process that applies to any conflict:
  1. Step away
  2. Prepare
  3. Focus on the problem, not the person
  4. Meet face-to-face
  5. Seek a WIN/WIN solution
This process enables any two employees to communicate their way to finding a win/win solution thereby lessening the need for a conflict mediator (such as a supervisor or manager). In addition to the 5-step process, the video features a highly relatable peer-to-peer conflict scenario and fun graphics.

From Right/Wrong to WIN/WIN is perfect as a self-study, a small group study, or an instructor-led training session. An accompanying Leader's Guide (which includes a Conflict Style Assessment) is provided.

* www.shrm.org/resourcesandtools/tools-and samples/toolkits/pages/managingworkplaceconflict.aspx

An Our Bizniss / Media Partners Title


  • DVD
  • Leader's Guide on disc
  • PowerPoint Presentation on disc
  • 10 Pocket Reminder Cards


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