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Right/Wrong to WIN/WIN

Peer-to-Peer Conflict Resolution

When people with different backgrounds and experiences are brought together in a workplace… and each person has their own priorities and deadlines… conflict is almost inevitable. The good news is that — with the skills presented in this video — it is possible for co-workers to resolve conflict on their own.

Benefits:
  • Teaches a 5-step process applicable to any type of conflict
  • Equips employees with skills to resolve conflict on their own
  • Helps diverse teams remain productive and respectful when conflict arises
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This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.

This product does not have:
  • Sample Training Guide

Right/Wrong to WIN/WIN

Run time: 13 Minutes

Given the increased diversity of today’s work teams, more and more organizations are realizing the importance of creating a culture that supports conflict management at all levels. And that begins with training.

“Employers should create a workplace culture in which managing conflict is viewed as a core job competency regardless of the employee’s role in the organization.” - SHRM *

Right/Wrong to WIN/WIN is a practical and engaging conflict training film that teaches people how to move from a mindset of “I am right; you are wrong,” to a place of mutual understanding and collaboration. It helps people in conflict see that it’s never “you against me”…it’s always “us against the problem.”

The film introduces an easy-to-remember 5-step process that applies to any conflict:
  1. Step away
  2. Prepare
  3. Focus on the problem, not the person
  4. Meet face-to-face
  5. Seek a WIN/WIN solution
This process enables any two employees to communicate their way to finding a win/win solution thereby lessening the need for a conflict mediator (such as a supervisor or manager). In addition to the 5-step process, the video features a highly relatable peer-to-peer conflict scenario and fun graphics.

HOW TO USE:
From Right/Wrong to WIN/WIN is perfect as a self-study, a small group study, or an instructor-led training session. An accompanying Leader's Guide (which includes a Conflict Style Assessment) is provided.

* www.shrm.org/resourcesandtools/tools-and samples/toolkits/pages/managingworkplaceconflict.aspx

An Our Bizniss / Media Partners Title

Contents

  • DVD
  • Leader's Guide on disc
  • PowerPoint Presentation on disc
  • 10 Pocket Reminder Cards

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