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Remember Me

3rd Edition - Hospitality Version

Federal Government Customers: Through September 30 2017, save big when you purchase multiple copies of this title, or purchase it with other CRM Learning, Media Partners and/or Vivid Edge titles. The first copy/title will be at 10% off and additional copies/titles will be at 25% off. We'll apply the discounting when we process your order. See a list of all CRM Learning, Media Partners and Vivid Edge titles

In the hospitality industry, it's an employee's job to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't get a lot of that. As he is neglected by hospitality workers and other service providers, viewers remember what matters most.

Benefits:
  • Shows examples of poor service from the guest's point-of-view
  • Gives insights into customer behavior and the basic service they expect
  • Improves customer retention and business return in a simple, straight-forward manner
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Download sample training guide
Includes sample pages from the leader's guide and participant materials.


Remember Me, Hospitality Version

CRM Produced

Run time: 16 Minutes total running time

A hapless, harried customer. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less than ideal service, to put it mildly. Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse.

The beauty of this program is its simplicity. In just 10 minutes, the main video reminds the audience what it feels like to be on the receiving end of bad service. The Hospitality Version includes several "wrong way" scenes set in a hotel; however, it also features an ending which shows what can happen when a front desk worker exceeds the customer's expectations.

Participants will learn that:
  • Customers can forgive mistakes but not bad attitudes
  • Poorly treated customers spread the word
  • Customers will take their business elsewhere without a second thought
  • Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

This 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasize key point from the training.

Other Version Available:
Generic Version

Contents

  • chaptered DVD of the Main Program (10 minutes) plus bonus Opener and Closer segments (3 minutes each)
  • Leader's Guide
  • Follow-up Activity Pack
  • (Support materials will be emailed to buyers)

Testimonials


Satisfied customers on Remember Me:

"This program is great to remind associates that everyone is your customer and that there are unlimited opportunities to provide excellent customer service."
-Terri Wallis
-Senior Technical Instructor
-Diebold, Inc.

"Short and demonstrates very well the point I am trying to get across. People are able to relate their own personal experiences with those on the tape."
-Patricia R. Mathis
-QA Supervisor/ISO Coordinator
-Firestone Building Products

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For Federal Government Customers.
SAM Registration: Active
Expiration: 07/03/2018 Cage Code: 0C9A3

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