Remember Me, Hospitality Version
Run time: 16 Minutes total running time
A hapless, harried customer. That's who you'll meet in Remember Me
: A person just like you who turns to businesses like yours and receives less than ideal service, to put it mildly. Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse.
The beauty of this program is its simplicity. In just 10 minutes, the main video reminds the audience what it feels
like to be on the receiving end of bad service. The Hospitality Version includes several "wrong way" scenes set in a hotel; however, it also features an ending which shows what can happen when a front desk worker exceeds
the customer's expectations.
Participants will learn that:
- Customers can forgive mistakes but not bad attitudes
- Poorly treated customers spread the word
- Customers will take their business elsewhere without a second thought
- Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line
This 3rd Edition has also been expanded to include Meeting Opener
and Meeting Closer
segments that emphasize key point from the training.
Other Version Available: