Compelling Interpersonal Skills Training
for Powerful Organizations
 
Lowest Prices • Free Ground Shipping • 800-421-0833
Watchlist  Watch Later Help   |   cart My Cart 
(0)
  |  

Your watchlist is currently empty.

Remember Me

3rd Edition

Buy this title and get $200 off through July 31. See Sale Details

There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences.

Benefits:
  • Shows examples of poor service from the customer's point-of-view
  • Gives insights into customer behavior and the basic service they expect
  • Improves customer retention and business return in a simple, straight-forward manner
Close X

Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.


icon-acrobat
Download sample training guide
Includes sample pages from the leader's guide and participant materials.


Can't see the video?
This content requires Adobe Flash Player version 8 or above.

Get Flash Player
Having trouble viewing this?

Remember Me

CRM Produced

Run time: 10 Minutes

A hapless, harried customer. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less-than-ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger -- and worse -- a customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates.

The beauty of this program is its simplicity. In just 10 minutes, it reminds the audience what it feels like to be on the receiving end of bad service.

Participants will learn that:
  • Customers can forgive mistakes but not bad attitudes
  • Poorly treated customers spread the word
  • Customers will take their business elsewhere without a second thought
  • Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line


This 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasize key points from the training.

Other Version Available:
Hospitality Version

Contents

  • chaptered DVD of the Main Program (10 minutes) plus bonus Opener and Closer segments (3 minutes each)
  • Leader's Guide
  • Follow-up Activity Pack
  • 10 Reminder Cards

(The Spanish version does not include the opener and closer segments)

Testimonials


Satisfied customers on Remember Me:

"This program is great to remind associates that everyone is your customer and that there are unlimited opportunities to provide excellent customer service."
-Terri Wallis
-Senior Technical Instructor
-Diebold, Inc.

"Short and demonstrates very well the point I am trying to get across. People are able to relate their own personal experiences with those on the tape."
-Patricia R. Mathis
-QA Supervisor/ISO Coordinator
-Firestone Building Products

Place Your Order:

Free Ground Shipping
(Cont. U.S.)

Lowest Prices &
Industry Discounts

Purchase Options:

DVD Program
$795 | Quantity:

Online Streaming Option - Call for pricing

Spanish DVD
$695 | Quantity:



 
OTHER OPTIONS:

5 Day Rental
Added to my shopping cart:

  Qty: price:


Shopping cart subtotal:


continue shopping checkout

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences

 

For Federal Government Customers.
SAM Registration: Active
Expiration: 05/06/2015 Cage Code: 0C9A3

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.