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Remember Me

3rd Edition

There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences.

  • Shows examples of poor service from the customer's point-of-view
  • Gives insights into customer behavior and the basic service they expect
  • Improves customer retention and business return in a simple, straight-forward manner
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

Remember Me

CRM Produced

Run time: 16 Minutes total running time

A hapless, harried customer. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less-than-ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger -- and worse -- a customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates.

The beauty of this program is its simplicity. In just 10 minutes, the main video reminds the audience what it feels like to be on the receiving end of bad service.

Participants will learn that:
  • Customers can forgive mistakes but not bad attitudes
  • Poorly treated customers spread the word
  • Customers will take their business elsewhere without a second thought
  • Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

This 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasize key points from the training.

Other Version Available:
Hospitality Version


  • chaptered DVD of the Main Program (10 minutes) plus bonus Opener and Closer segments (3 minutes each)
  • Leader's Guide
  • Follow-up Activity Pack
  • (Support materials will be emailed to buyers)

(The Spanish version does not include the opener and closer segments)


Satisfied customers on Remember Me:

"This program is great to remind associates that everyone is your customer and that there are unlimited opportunities to provide excellent customer service."
-Terri Wallis
-Senior Technical Instructor
-Diebold, Inc.

"Short and demonstrates very well the point I am trying to get across. People are able to relate their own personal experiences with those on the tape."
-Patricia R. Mathis
-QA Supervisor/ISO Coordinator
-Firestone Building Products

Place Your Order:

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DVD Program
$845 Quantity:

Spanish DVD Program
$845 Quantity:

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(Cont. U.S.)
$845.00 Quantity:

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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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