Management/Supervision
Taking on the role of manager or supervisor requires a change in mindset and skill set. CRM Learning can help those who are new (and not so new) to the job.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Planning & Delegating (9)
A video workshop for managers, supervisors or anyone in a position to lead. Trainees learn and practice a five-step delegation process that will have a positive impact on employees throughout the organization.
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In this case study, viewers see how one company increased productivity and profits by focusing all employees on the most important goals and metrics.
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When your managers or supervisors are addressing a specific workplace challenge, this video program will help them ask the right questions of their team so they can uncover possibilities and get the best solutions.
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Being promoted to supervisor makes many people uncomfortable. How does one effectively manage former colleagues and friends? After All You're the Supervisor depicts the nine components of supervisory effectiveness.
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As the leader of any group, problems are inevitable. When problems arise at work, a manager can choose to react with either impulse or reason, anger or managerial intelligence. How they react will determine the results they get.
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Change is inevitable in all aspects of life and work. The only thing we can control is how we deal with it. Managers will have greater success with change initiatives when they understand how to lead people through the stages of change.
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The 38 video clips in this Toolkit can support a number of different organizational initiatives. They fall into 9 principles of personal responsibility and accountability all of which are crucial to the development of managers and supervisors. While there are differing ideas of what “accountability” means, the clips in this Toolkit simply show what it means to come through for others and the organization. It reinforces that to get accountability from others, you need to model it yourself.
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Managers need to know what it really means to be a coach. This program shows them the secrets of encouraging good work, correcting poor work, using good judgment and caring about each member of their team.
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