Management/Supervision
Taking on the role of manager or supervisor requires a change in mindset and skill set. CRM Learning can help those who are new (and not so new) to the job.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Performance Improvement & Appraisals (8)
For most managers, addressing performance issues is a nightmare they try to avoid. “Positive Discipline” teaches five simple steps for resolving tough performance problems in a win-win manner, without negative confrontation.
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Performance reviews are often dreaded by management and employees alike. This video shows how to make performance reviews productive and positive, with both parties coming away feeling like it was time well spent.
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This video specifies the steps managers should take to manage performance reviews and disciplinary meetings fairly and constructively. Everything from preparation through adequate documentation and follow-up are covered.
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Designed for new and experienced supervisors in all service industries, this program reveals that a supervisor's attitude and behavior can affect customer satisfaction as much as the actions of the frontline service provider.
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Hiring, evaluating, and terminating employees can have serious legal ramifications. This series reveals a refreshingly simple approach that helps managers avoid legal problems without having to worry about legal details.
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Managers who focus on mistakes rather than successes create a negative, self-defeating environment. Using the example of how whales are trained at SeaWorld, author Ken Blanchard shows how to create a positive environment of trust and enthusiasm.
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Managers need to know what it really means to be a coach. This program shows them the secrets of encouraging good work, correcting poor work, using good judgment and caring about each member of their team.
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Managers who get feedback have a great benefit. Managers who are high-potential future leaders and practice "FeedForward" go further into focusing themselves on where they want to be and how they want to get there. Marshall Goldsmith guides managers to be better in their abilities.
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