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Painless Performance Conversations

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When tasked with delivering the uncomfortable news that an employee is not performing as expected, supervisors often feel stressed and have difficulties finding the right words to convey their message effectively. This program presents behavior models with actionable and practical day-to-day advice for any supervisor looking to improve employee performance.

  • Helps managers prepare for performance discussions
  • Gives a model to follow for agreement on both sides
  • Helps the team foster respect and accountability

This product does not have:
  • Sample Training Guide
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Painless Performance Conversations

Run time: 45 Minutes total running time

Presenting a practical approach and guide for tackling the most difficult workplace discussions. What is a painless performance conversation? According to author Marnie E. Green, it's a conversation with a person you care about on an issue you are concerned with, where the outcome is uncertain and the situation requires your influence.

Painless Performance Conversations will help your managers and supervisors lead performance-related conversations with confidence and poise in order to create a culture of workplace respect and accountability.

The six-step model presented is:
1. Form and Share Clear Expectations - Explain the Situation
2. Lead with Behavior - Listen and Probe
3. Eliminate Judgement - Stay Evidence-based and Find Agreement
4. Inquire with Purpose - Discuss Alternatives
5. Create a Culture of Ownership - Agree on Next Steps
6. Conversations in Practice - Express Confidence

Key Training Points:
  • Learn how to plan and conduct conversations for maximum impact on performance
  • Use four critical mind-sets to handle workplace discussions with poise and professionalism
  • Learn how to reduce or eliminate the pain and fear that leads supervisors to procrastinate when having difficult conversations
  • Reduce the harmful effects of judgment and bias in performance conversations
  • Help managers create a culture of ownership and accountability to build individual and team performance

A Prositions Title


  • chaptered DVD or USB Key
  • Facilitator Notes, Leader's Guide, PowerPoint, reproducible Participant Handouts, Exercises, Desk Reference Materials, Development Plans, Coaching Guides on CD-Rom


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SAM Registration: Active
Expiration: 03/30/2019 Cage Code: 0C9A3

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