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The Outbound Call

For Federal Government Customers, this title is on sale through September 30, 2019.
15% off 1st & 2nd titles/copies, 20% off on 3rd-10th titles/copies. See Sale Details
We'll apply the discounting when we process your order.

What kind of impact do your people make in the first few seconds of their outbound calls? Are they clear about their objectives? This video training focuses on the importance of being clear and knowing the desired outcome of each telephone conversation.

Benefits:
  • Shows how to clarify the objective of each call
  • Builds staff professionalism
  • Helps reps manage rejection
Master Distributed by CRM Learning
Master Distributed by CRM Learning
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This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.

This product does not have:
  • Sample Training Guide

Outbound Call

Run time: 16 Minutes

Part of the Just A Call Away Series on telephone skills.

Isaac Jones works in a busy insurance company call center. His job is to make appointments for sales representatives to visit potential customers. Throughout the course of his day, Issac experiences a variety of undesirable responses to his efforts. In one case, he reacts emotionally causing a bad situation to get worse.

After learning a few simple techniques, Isaac maintains a professional attitude and learns to handle his calls effectively. By talking to a colleague and remembering his successes, he is soon back on track .

Participants learn to:
  • Be clear about call objectives
  • Make the most of the first 15 seconds
  • Make a friend of "the gatekeeper"
  • Overcome the fear of rejection
  • Personalize their messages
  • End on an upbeat note


A New Media Now Title

Contents

  • DVD
  • Leader's Guide PDF
  • (Support materials will be emailed to buyers)

Related Items

To order, please call: 1-800-421-0833


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Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

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Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

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Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2020

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