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The Outbound Call

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What kind of impact do your people make in the first few seconds of their outbound calls? Are they clear about their objectives? This video training focuses on the importance of being clear and knowing the desired outcome of each telephone conversation.

Benefits:
  • Shows how to clarify the objective of each call
  • Builds staff professionalism
  • Helps reps manage rejection
Master Distributed by CRM Learning
Master Distributed by CRM Learning
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This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.

This product does not have:
  • Sample Training Guide

Outbound Call

Run time: 16 Minutes

Part of the Just A Call Away Series on telephone skills.

Isaac Jones works in a busy insurance company call center. His job is to make appointments for sales representatives to visit potential customers. Throughout the course of his day, Issac experiences a variety of undesirable responses to his efforts. In one case, he reacts emotionally causing a bad situation to get worse.

After learning a few simple techniques, Isaac maintains a professional attitude and learns to handle his calls effectively. By talking to a colleague and remembering his successes, he is soon back on track .

Participants learn to:
  • Be clear about call objectives
  • Make the most of the first 15 seconds
  • Make a friend of "the gatekeeper"
  • Overcome the fear of rejection
  • Personalize their messages
  • End on an upbeat note


A New Media Now Title

Contents

  • DVD
  • Leader's Guide PDF
  • (Support materials will be emailed to buyers)

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