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Ordinary People, Extraordinary Results:

True Stories of Great Leadership

Sometimes a profound improvement in organizational results stems from one grand maneuver. More frequently, however, it occurs through a series of small changes introduced by average people. Nothing illustrates this concept better than this collection of true stories which show the simple steps some leaders have taken to dramatically improve team performance.

  • Inspires leaders through real-world examples of success stories
  • Models key skills to help encourage employees to look up to their leaders
  • Helps leaders see possibilities for change and innovation
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This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.

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Includes sample pages from the leader's guide and participant materials.

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Ordinary People, Extraordinary Results: True Stories of Great Leadership

Run time: 7-9 Minutes each

Leaders who understand how small acts can lead to big results are invaluable to an organization. This compilation DVD helps build that understanding. Containing four stand-alone videos plus two meeting openers, this set provides real-world examples of "average" people who did small things to focus and motivate others toward significant accomplishments--many times under trying circumstances.

Built from materials used in various FranklinCovey leadership workshops, these videos have contributed to the development of thousands of leaders worldwide. The stories will remind your team that they too can lead and bring about real results no matter what the situation may be

Trim Tab A "trim tab" is a small rudder built into the big rudder of a ship, which makes it easier to change course. Similarly, in organizations, one small change effort can be the catalyst for bigger changes. This was exemplified by Madeline Cartwright, a school principal. After rolling up her sleeves and implementing small but symbolic solutions, she inspired staff, students, and parents to turn the school around.

A Legacy of Winning How would you like to manage an organization where some of your best employees leave every year? That's the reality of a collegiate sports team. Anson Dorrance, coach of UNC women's soccer, has done that for nearly 30 years. See how Anson uses a blend of performance measurement, purposeful practice and personal encouragement to bring out the best in all his players.

Store 334 Imagine a place where the employees don't want to work and the customers don't want to shop. That's just what Jim Dixon faced as the manager of the worst-performing supermarket in the district. After trying various methods, Jim hit upon the secret to motivational and revenue-producing success: Get each department to make one small improvement at a time.

Emma Brandon When she assumed supervision of a psychiatric facility, Emma Brandon found a staff that was simply "going through the motions". Rather than immediately instituting change, Emma took time to watch and understand what was going on, and why. As she involved employees (and patients) in decisions, held them accountable for results, and encouraged them to try new ideas--amazing successes were achieved.

Meeting Openers: Your Best Moment on transitioning strategies into goals; and Live Love Learn Legacy, inspirational thoughts for leaders; complete this powerful set.

NOTE: The 4 main modules may be purchased separately for online delivery. Please call for pricing..

Consultants: Per the producer's terms and conditions, you may only purchase this program for employee training within your own organization. For more information, please call us at 1-800-421-0833.

A FranklinCovey Title


  • chaptered DVD
  • Discussion Guide, as a PDF on the DR-Rom, with suggestions on how to use the videos together or independently, and two pages of discussion points and questions for each video


Ordinary People, Extraordinary Results is making a difference:

"During our year-long leadership development program known as Sumner University, we have shared the video vignettes in Ordinary People, Extraordinary Results to enhance learning. When we wanted to convey the impact that a single person can make to our organization, we shared the story of Trim Tab. When we wanted to be inspired by a great leader in healthcare, we shared the story of Emma Brandon who modeled leadership at its best. This video series has been very well-received."
- Tonya Coram RN, BSN, LCCE
- Director, Training & Development
- Sumner Regional Health Systems Inc

"We used Ordinary People, Extraordinary Results as a part of our annual staff leadership training retreat and it was great. The true to life stories really hit home with our leadership team and helped them see how everyone can make a difference in the organization and our service delivery. We are now making it available to them to use within their departments for leadership training as well."
- Keith Lands
- Tuscarawas County YMCA

"We used the Trim Tab video as the closing to our leadership retreat, which was attended by over 250 mid-level leaders. We really liked it because it told a story about how one person can make a difference that really changes things for the better. The story of the high school principal who turned her school around was inspiring and was a perfect way to end our day of leadership development activities."
- Dennis Cronin
- Director of Education
- The Valley Hospital

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