Healthcare Favorites
CRM Learning has produced many of healthcare's most popular training programs. We can help train your staff on a variety of patient satisfaction and workplace issues.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Research shows that aspects of religion and spirituality may substantially contribute to better health, a longer lifespan and faster recovery following major medical intervention. This unique workshop empowers health care providers to address patients' health-related spiritual issues, as well as models appropriate skills needed to integrate spiritual care into patient care.
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In healthcare, your values are the beliefs that guide your actions. It's these moment-to-moment choices that determine how well you achieve your long-term goals. For organizational values to make a difference, they can't just be part of a one-time event.
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With an aging population, healthcare workers need to understand that the aged and infirm are still human beings and many are still aware of their surroundings and how they are treated. This moving film will inspire each viewer to treat those they care for with humanity and dignity.
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A new and totally updated version of a healthcare favorite, "It's a Dog's World" takes a funny but critical look at the dos and don'ts of patient service. Employees learn it's the little things that matter when it comes to keeping patients satisfied.
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Patient complaints typically deal more with how people were treated by healthcare workers than the medical care itself. This video is filled with customer-service tips your personnel can use immediately to increase patient satisfaction and retention.
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Today’s healthcare worker frequently encounters patients with different cultural, religious, and language backgrounds. This program shows them how to best handle these situations so that the patient feels understood and respected.
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Miscommunication in a healthcare setting can lead to disastrous consequences. Combining humor and drama, this program illustrates the five critical steps for effective communication to prevent chaos and create a whole new level of care.
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For healthcare professionals, recognizing the most common body language cues can help them understand what a patient may be thinking, but not necessarily saying. And in turn, the staff's body language cues can put the patient more at ease.
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