Run time: 11 Minutes
In this memorable program, learners see the consequences of poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him.
As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the types of workplace problems bad listening can cause: inefficiency of communication, frustration, inaccuracies and errors.
But, in the end, viewers are also reminded that:
- To be an effective listener, one must pay attention. (This includes eliminating distractions, feeding back to the speaker what you've heard and asking clarifying questions)
- Effective listening is a key factor in building interpersonal, problem solving and management skills.
A FranklinCovey Title