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How to Excel in Tricky Situations

When you're a manager, you work with people every day to encourage their best performance, plus you have other managers to work with. It's your job to keep your team strong, unified, motivated and productive. Simple to say but not so simple to do, right? Managing people, and being a manager, is challenging - very challenging. This set of 5 how-to videos offers quick and practical tips to help managers and supervisors in this often daunting task.

  • Improves managerial performance by providing quick skills refreshers
  • Enables managers to deal with situations as they arise
  • Enhances the organization's management development efforts

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Includes sample pages from the leader's guide and participant materials.

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MANAGER MOMENTS: How to Excel in Tricky Situations

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As a manager, recognizing a potentially troublesome situation then quickly taking action is key to keeping your team motivated and running smoothly. The problem is, that takes time, and as a manager, you have a lot on your plate already.

MANAGER MOMENTS: How to Excel in Tricky Situations is designed to deliver short blasts of practical wisdom to busy professionals on everyday management challenges. These 5 bite-sized programs engage viewers with well-acted, real world role-plays. A host helps reinforce the learning with memorable graphics, as well as a closing with a quick review. This is classic training abbreviated for a busy new generation of leaders.

~ How to Curb Employee Gossip (7:05 minutes) – Sometimes gossip is unintentional and people really don’t know that what they are saying is gossip. Sometimes it’s malicious and people know exactly what they are doing. Either way – it’s deadly to the unity and morale of a team and it’s up to you as a manager to stop it. This video reveals efficient tips to help you address and stop gossip within the team, even in tricky situations.

~ How to Deal with Difficult Peers (7:40 minutes) – In your personal life, you can avoid a person who irritates you. But in the workplace it’s not that easy. You can’t get away. You are required to work with that person. So what can you do? This video teaches practical ways to deal with difficult personalities--information that will benefit both you and your team as you coach them through similar situations with challenging co-workers.

~ How to Manage Upward (6:45 minutes) – Every boss has a different style and is human, just like you, with strengths and weaknesses. Unfortunately, sometimes a boss's weaknesses can create a barrier for you to be as successful as you know you could be. How can you help your people when the challenge you are facing is your boss? Good question! This video shows that "managing upward" revolves around three principles.

~ How to Manage Time Thieves (7:20 minutes) – We’ve all had days when we leave work wondering how we could have worked for eight hours straight and still not accomplished the task we had in mind when we walked in that morning. It’s a common frustration that has nothing to do with motivation, work ethic, or company loyalty. This video explains that it has to do with time – and how we manage, or fail to manage, those things that take away our time.

~ How and When to Delegate (6:15 minutes) – Let’s face it. You’re busy -- really busy. It’s up to you to manage a group of people to accomplish a myriad of things that you are ultimately responsible for, but couldn’t possibly do on your own. That’s where delegation comes in. This video will give you the tools you need to make the right delegation decisions to ease your busy schedule, and help your employees grow.

The videos in this series, used individually or collectively, are perfect as Self-Study or as part of a group Management Training Session. Use them as your go-to refresher course offering: quick, practical tips to help your managers handle difficult “moments” in their day.

A Media Partners Title


  • DVD with all 5 titles: How to Curb Employee Gossip (7 minutes), How to Deal with Difficult Peers (8 minutes), How to Manage Upward (7 minutes), How to Manage Time Thieves (7 minutes), How and When to Delegate (6 minutes)
  • CD-ROM with Manager’s Guide to cover all 5 modules


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