Communication Skills
Miscommunication can wreak havoc in any workplace. Help your people develop skills that lead to clarity not confusion.
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Communication takes many forms. An important skill to develop is our listening. When we listen with the intent to understand "empathically", we are able to gain insights into another person's thoughts and feelings more accurately. To see things from their perspective and explore their point of view is a valuable skill.
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This humorous video depicts what happens when a hurried manager fails to listen to the concerns of a subordinate. As he gets a second chance to practice the art of active listening, a number of problems are averted.
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Effective listeners receive information more accurately and have less conflict in interpersonal relationships.This video delivers key insights on the topic through a realistic drama and insights from topic expert Dr. Tony Alessandra.
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This video explores the difference between listening with the intent to respond and listening with the intent to understand. It also demonstrates techniques that minimize misunderstanding and miscommunication.
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Today’s diverse workplaces require communication that goes beyond the “basics”. Teach people to confirm their understanding of what someone else has said, care about the way they come across, communicate with decency and value the input of others.
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When Flight 232 experienced severe engine malfunctions, the odds of everyone on board surviving were slim to none. This compelling video shows how effective communication between air and ground crews saved hundreds of lives.
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Hosted by Daniel Goleman, this 3-video series presents the latest findings on emotional and social intelligence while providing practical instruction on how these skills can improve our work relationships, job performance and overall well-being.
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How we react to people we are unfamiliar with can have a lot to do with something called “unintentional intolerance”. We don’t realize it, but our preconceptions hinder our ability to communicate openly. Dr. Steve Robbins shows how we can get past stereotypes, communicate better with co-workers
and build on the knowledge, ideas and experiences of everyone.
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