While not specifically covered by law, bullying in the workplace is four times more prevalent than illegal harassment. This program explains that prevention is everyone’s responsibility and shows how to recognize and respond to a variety of bullying behaviors.
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Excerpted from the full-length Inclusion Insights program, Dr. Steve Robbins presents a lively discussion on mental models and focuses on key points including: being more mindful and less mindless, asking "what if?" more often, and reminding ourselves that diversity equals strength.
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Specifically for public employees, this practical training program demonstrates how to turn a citizen/customer's frustration or complaint into understanding. Teach your front-line how to say the right words at the right time…in the right way.
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In this updated version of one of the most famous training videos of all time, John Cleese returns, but in the classic role of The Judge, and demonstrates how the rules for running a meeting parallel those of a court.
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Everyone wants to work in the best place possible, right? They want a positive, supportive, inclusive environment where individuals are fully able to contribute. Here’s a short, effective program that teaches four day-to-day behaviors that help employees build and maintain this type of workplace.
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Today’s diverse workplaces require communication that goes beyond the “basics”. Teach people to confirm their understanding of what someone else has said, care about the way they come across, communicate with decency and value the input of others.
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Hosted by Daniel Goleman, this 3-video series presents the latest findings on emotional and social intelligence while providing practical instruction on how these skills can improve our work relationships, job performance and overall well-being.
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Targeted specifically for healthcare workers, this powerful film shows how aged and infirm patients are still human beings and many are aware of how they are being treated. Use this to demonstrate the need for more compassion and care in the treatment of older patients.
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