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Johnny the Bagger ®

A True Story of Customer Service

Help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

Benefits:
  • Shows employees the difference they can make
  • Inspires from-the-heart service
  • Builds customer loyalty

This product does not have:
  • Sample Training Guide
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Johnny the Bagger ®

Run time: 17 Minutes

Johnny the Bagger ® celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring program features the true story of "Johnny", a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Learning Point Highlights:
  • Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
  • Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service
  • Equips participants to add their own "personal signature" to their work to surprise and delight customers


A VisionPoint/Sollah Interactive Title

Contents

  • DVD
  • PDFs of Facilitator Materials and any Participant Materials will be emailed to buyers

Testimonials

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For Federal Government Customers.
SAM Registration: Active
Expiration: 03/30/2019 Cage Code: 0C9A3

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