It's a Dog's World
Run time: 14 Minutes
A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy health care settings, these "little things'' often fall by the wayside.
But when it comes to quality initiatives and patient satisfaction
, it's the little things that matter most.
This newly-updated version of a CRM favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service.
This health care customer service training video follows the story of a man and his dog who go out for a walk one day and end up needing medical attention—fast. Man goes to his health care provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out, a dog's world is actually the nicest place to be if you get hurt. It's a Dog's World video shows:
- The patient experience from the patient's point of view
- Easy ways to reassure people at critical points in their medical journey
- The importance of respecting the patient's time, feelings and dignity
- How an unprofessional manner erodes patient trust
- Why follow-through is so important
- The fundamentals of patient-centered care
Whether they're a volunteer, nurse, nurse practitioner, tech, doctor, or physician's assistant, It's a Dog's World
is the perfect health care customer service training tool and reminds each and every health care worker that little things go a long way toward making patients feel more human—and less like a number. Available now: It's a Dog's World Follow-Up E-Learning Course
This highly interactive course fully supports the video and classroom training activities to reinforce new patient-care behaviors and help keep new skills fresh in the mind. Five free uses are included with your purchase of the video program and we recommend you make it available to all of your training participants.