Compelling Interpersonal Skills Training
for Powerful Organizations
 
Lowest Prices • Free Ground Shipping • 800-421-0833
Watchlist  Watch Later Help   |   cart My Cart 
(0)
  |  

Your watchlist is currently empty.

It's A Dog's World

2nd Edition

Buy this title and get $200 off through July 31. See Sale Details

After viewing this 14-minute health care customer service training video, you will never see patient interactions the same way again! It takes a light-hearted look at health care through the “patient’s perspective” and bypasses typical viewer resistance by engaging the imagination. As a typical patient’s journey is compared to his dog’s treatment at the vet’s office, viewers are given an impossible-to-ignore viewing experience. The It’s a Dog’s World video is a customer favorite!

Benefits:
  • Provides actionable techniques for improving patient satisfaction scores
  • Demonstrates how to manage patient anxiety at key points of interaction
  • Models the fundamentals of patient-centered care in only 14 minutes
  • Works well for both staff meetings and formal training programs
Close X

Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.


icon-acrobat
Download sample training guide
Includes sample pages from the leader's guide and participant materials.


Can't see the video?
This content requires Adobe Flash Player version 8 or above.

Get Flash Player
Having trouble viewing this?

It's a Dog's World

CRM Produced

Run time: 14 Minutes

A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy health care settings, these "little things'' often fall by the wayside.

But when it comes to quality initiatives and patient satisfaction, it's the little things that matter most.

This newly-updated version of a CRM favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service.

This health care customer service training video follows the story of a man and his dog who go out for a walk one day and end up needing medical attention—fast. Man goes to his health care provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out, a dog's world is actually the nicest place to be if you get hurt.

It's a Dog's World video shows:
  • The patient experience from the patient's point of view
  • Easy ways to reassure people at critical points in their medical journey
  • The importance of respecting the patient's time, feelings and dignity
  • How an unprofessional manner erodes patient trust
  • Why follow-through is so important
  • The fundamentals of patient-centered care

Whether they're a volunteer, nurse, nurse practitioner, tech, doctor, or physician's assistant, It's a Dog's World is the perfect health care customer service training tool and reminds each and every health care worker that little things go a long way toward making patients feel more human—and less like a number.

Available now: It's a Dog's World Follow-Up E-Learning Course
This highly interactive course fully supports the video and classroom training activities to reinforce new patient-care behaviors and help keep new skills fresh in the mind. Five free uses are included with your purchase of the video program and we recommend you make it available to all of your training participants.

View Demo
(Opens New Window)

Contents

  • DVD containing the 2nd Edition and the original 1st Edition
  • Leader's Guide to reinforce the principles of the video
  • CD-ROM with PowerPoint Presentation and PDF's of the Participant Handouts
  • 10 Reminder Cards
  • 1 Dog Paws ID Card Lanyard

Testimonials


Praise for It's a Dog's World, 2nd Edition:

"I used the video at our staff meeting - It is the best investment that I have made in a while. The content was relevant and contained many learning points for the staff."
- HR Director
- Medical Practice

"It's still the greatest tool to use for training new and veteran employees about service excellence."
-Lori Jensen
-Director, Volunteer Engagement
-Summa Health System

"On a scale of 1-5, I would give this video the highest rating. For customer service, it is very well done, and I believe everyone can relate to the scenarios used to illustrate effective and helpful service."
-Paula Donson, Ph.D.
-Workforce Development Manager

"The best "bonus" I just discovered was the fact that the original movie was on this disc. I didn't realize we would be getting the 1st and 2nd editions."
-Victoria Mounsey
-Human Resources Employee Relations Secretary
-Ohio Valley Medical Center



Place Your Order:

Free Ground Shipping
(Cont. U.S.)

Lowest Prices &
Industry Discounts

Purchase Options:

DVD Program
$695 | Quantity:

Online Streaming Option - Call for pricing



 
OTHER OPTIONS:

5 Day Rental
Added to my shopping cart:

  Qty: price:


Shopping cart subtotal:


continue shopping checkout

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences

 

For Federal Government Customers.
SAM Registration: Active
Expiration: 05/06/2015 Cage Code: 0C9A3

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.