Compelling Interpersonal Skills Training
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It's Your Call

Find out how you can get set up to stream this program at a 15% discount,
good through February 15, 2012. See Streaming Special Details

Your call-center personnel will learn from this program how to maintain ownership of a call while still staying friendly, interested and providing excellent customer service. The techniques guarantee a healthy call rate without sacrificing customer service.

Benefits:

Teaches CSRs how to stay focused
Maintains high service levels
Improves call center results

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It's Your Call

Run time: 14 Minutes

Part of the Just A Call Away Series on telephone skills.

Lena works as a customer service agent in a busy call center. When she receives her quota sheet for the month, she is horrified to see that the company wants her to keep up her number of calls while increasing the number of sales on a value-added package. From her point of view, she's already going as fast as she can.

To add to her frustration, the very next call is from a delightful old man who is completely inexperienced with using their service. He also believes that everyone must have plenty of time to listen to his stories.

Our story follows Lena as she finds ways to shave precious minutes off her call times, and increase her sales, without compromising service.

A New Media Now Title

DVD
Leader's Guide

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180 Ways to Walk the Customer Service Talk, Softcover Book $10.95

It's Your Call Leader's Guide $25.00

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Industry Discounts

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CRM offers discounts to organizations/industries that meet the following requirements:

Educational Institution:
Your organization must be a kindergarten through 12th grade educational institution or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government:
Your organization must be a city, county, state, or federal government institution. Government contractors do not qualify for government discounts. GSA discount available to qualifying federal agencies.

Non-Profit:
Occasionally we can offer discounts for 501C(3) non-profit institutions. Please call for details: 1-800-421-0833.

NOTE: We do not offer any discounts on rentals and some discounts may vary, depending on the video program. If we have a promotion or sale, either your industry discount or the sale discount will apply, but not both - we do not "double discount." Discounts are only available on programs over $400.

Please call us to receive any of these discounts: 800-421-0833.

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Leader's Guide

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5 Day Rental: It's Your Call

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Participant Workbooks contain worksheets and reference material that correlate to the exercises and activities described in the Leader's Guide. The workbook helps participants better grasp the subject matter the day of the training and gives them something to refer back to after the training has occurred.

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Reminder Cards provide a memory aid of key learning points covered in the training, and are distributed to participants at the workshop's conclusion for their use following the session

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For eligible Federal Government departments and agencies we offer GSA pricing.
Our GSA Contract Number: GS-02F-1431H, expires August 17, 2013.
Call your CRM Learning Government Sales Consultant for more information.

It's Your Call

It's Your Call

Run time: 14 Minutes

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