Management/Supervision
Taking on the role of manager or supervisor requires a change in mindset and skill set. CRM Learning can help those who are new (and not so new) to the job.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Interviewing & Hiring (4)
Part of a manager’s responsibility is to find the best candidate to fill any open job position on the team. Though many treat it lightly, interviewing is a critical part of the hiring process. Help your managers learn how to interview and uncover their best candidates through behavior-based interviewing skills.
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The best predictor of a job candidate's future work is their past work behavior. This video shows hiring personnel how to use probing, open-ended questions to evaluate a candidate's past behavior, rather than relying on intuition.
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Teach your managers how to maintain a level playing field throughout the hiring process by learning 8 key steps: from clearly defining the job and recruiting widely through properly interviewing and making an offer.
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Hiring, evaluating, and terminating employees can have serious legal ramifications. This series reveals a refreshingly simple approach that helps managers avoid legal problems without having to worry about legal details.
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