Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Designed especially for the healthcare industry, this video uses humor to show the good and bad sides of customer service. Employees see the patient experience from a new perspective and understand that it's the little things that matter when it comes to patient satisfaction.
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Patient complaints typically deal more with how people were treated by healthcare workers than the medical care itself. This video is filled with customer-service tips your personnel can use immediately to increase patient satisfaction and retention.
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First impressions are lasting impressions, and nowhere is this more important today than in the healthcare field. Through a number of scenarios, healthcare workers learn how to build a trust connection with patients, patients' families, and co-workers.
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Policies and procedures can hamper good service in healthcare, but it doesn't have to be that way. This video teaches viewers how to cut through "red tape" when serving both internal customers and patients.
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