Customer Service Videos
Positive and helpful interaction with customers ensures long-term loyalty while significantly building a foundation of trust between the customer and your organization.
In order to help meet your clients’ expectations, CRM Learning offers several toolkits and a large selection of customer service training videos that cover many themes, including methods for handling difficult customers, telephone skills, representing the company, email etiquette, and meeting openers. Whether you’re in retail, healthcare, or hospitality, we have customer service videos for every work setting.
Clients and customers are the lifeblood of any organization. Organizations cannot afford to have any customer walk away dissatisfied. With proper customer service skills training, workers can demonstrate friendly, compassionate care while representing the organization and achieving results.
Contact CRM Learning for helpful customer service training resources to help your organization thrive.
Many of the programs you'll find here are available on our May Instant Rebate.
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Bureaucratic systems and procedures are necessary to manage workflow, but they can get in the way of providing good service to the public. This program shows government workers how to be flexible and make citizens happy without breaking the rules.
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Specifically for public employees, this practical training program demonstrates how to turn a citizen/customer's frustration or complaint into understanding. Teach your front-line how to say the right words at the right time…in the right way.
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In this program, government employees learn the importance of giving basic respect to each person they deal with (including both co-workers and customers).
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Five difficult customer service situations faced by government employees are depicted in this program. By seeing each incident from beginning to end, viewers learn to assess a situation, position themselves appropriately, interact, and take control.
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This humorous video teaches government workers how to cut through "red tape" so they can better meet the needs of both internal and external customers.
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The one thing any citizen customer wants to know is that someone cares about their problem. When that message is put across, complaints drop dramatically--even when the customer's needs are not fully met. This video reveals the four critical steps for accomplishing this goal.
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Produced in cooperation with seven government agencies, these five programs provide realistic training for city, county, state and federal government workers who interact with the public.
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With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in.
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