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I Know Just What You Mean

Overcoming Roadblocks to Effective Communication

Many so-called active listening techniques do just the opposite of what they're supposed to do. This video reveals the secrets of listening with the intent to understand rather than with the intent to respond.

  • Improves listening skills
  • Reduces misunderstandings
  • Helps people understand and appreciate one another
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This program's producer has chosen CRM Learning to manage its US distribution. You can feel confident that it meets the same quality guidelines as our own products. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

I Know Just What You Mean

Run time: 20 Minutes

Part of the Covey Leadership Library Set

Introduced and summarized by Dr. Stephen R. Covey, this video and workshop show how easy it is for us to think we're listening to another person when we're really not. And, by showing how quickly people can jump to conclusions, it underscores the vital importance of diagnosing needs before prescribing solutions.

Participants will learn how to respond more appropriately, and improve communication overall, by sharing:
  • principles
  • attitudes
  • skills to better understanding

Consultants: Per the producer's terms and conditions, you may only purchase this program for employee training within your own organization. For more information, please call us at 1-800-421-0833.

A FranklinCovey Title


  • DVD
  • Discussion Leader's Guide on the DV-Rom


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