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The Healthcare Toolkit

Volumes 1 and 2

At the heart of all healthcare training is the desire to build skills and attitudes around meeting patient needs. Individuals striving to deliver patient-centered care must possess a respect for patient differences, a commitment to clear communication and an ability to work well in teams. The assorted teaching clips in this 2-volume Toolkit -- pulled from some of the healthcare industry's best interpersonal skills training videos -- can be used to build these core competencies.

  • Supports patient-centered care by modeling key interpersonal and customer service skills in healthcare settings
  • Improves efficiency by instructing staff on clear communication, personal accountability and conflict resolution
  • Maximizes training budgets by providing a library of video clips that can be used for a variety of applications
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Includes sample pages from the leader's guide and participant materials.

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Healthcare Toolkit, Volumes 1 and 2

CRM Produced

Run time: 66 Minutes total running time

The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a fully facilitated classroom-training event and in other situations there is only enough time for a quick meeting or lunchtime learning session.

In either case, when you gather people together for learning on interpersonal skills, it's nice to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons, and promote discussion.

The Healthcare Toolkits provide a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into these categories.

Covered in Volume 1:
  • Ensuring Patient Satisfaction - provides awareness of what matters most to patients and shows how to keep patients satisfied.
  • Building Accountability, Ethics and Integrity - demonstrates how individuals can work to improve and maintain strong personal standards when it comes to ethics and responsibility.
  • Team Building - illustrates principles of teamwork that lead to the kind of positive, collaborative environment that will keep staff focused on the task at hand: treating patients.

Covered in Volume 2:
  • Embracing Diversity - explores the fascinating ways that culture and other forms of diversity can influence patient care while showing healthcare workers how to respect differences.
  • Communicating With Clarity - shows examples of communication--with patients and coworkers--and how to improve it.
  • Resolving Conflict - examines the roots of workplace conflict and helps develop methods for reducing it.
  • Supervising Others - provides examples that help build the supervisory skills of your clinical staff.

You can use the segments singly, by category, or in your own creative combinations. The accompanying Leader's Guides provide suggestions for use, discussion questions and tables to help you identify which segments are most appropriate for your training applications.

The clips are provided on DVD and CD-Rom so that they can played right off the DVD or embedded into a PowerPoint presentation from the CD.

The Healthcare Toolkit, Volume 1 and The Healthcare Toolkit, Volume 2 may be purchased separately.


For Each Volume:
  • Chaptered video clips on DVD (for easy playback)
  • Chaptered video clips on CD-ROM (for importing into PowerPoint presentations)
  • Leader's Guide PDFs including discussion questions for each clip on CD-ROM

Toolkit Terms and Conditions Usage and FAQs (opens a new window)

Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)


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