Healthcare Toolkit, Volume 2
CRM Produced
Run time: 37 Minutes total running time
The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a lengthy facilitated classroom-training event and in other situations there is only enough time for a quick meeting or lunchtime learning session.
In either case, when you gather people together for learning on interpersonal skills, it's nice to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons, and promote discussion.
The Healthcare Toolkit, Volume 2 provides a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into four categories:
- Embracing Diversity - explores the fascinating ways that culture and other forms of diversity can influence patient care while showing healthcare workers how to respect differences.
- Communicating With Clarity - shows examples of communication -- with patients and co-workers --and how to improve it.
- Resolving Conflict - examines the roots of workplace conflict and helps develop methods for reducing it.
- Supervising Others - provides examples that help build the supervisory skills of your clinical staff.
You can use the segments singly, by category, or in your own creative combinations. The accompanying Leader's Guide provides suggestions for use, discussion questions and tables to help you identify which segments are most appropriate for your training applications.
The clips are provided on DVD and CD-Rom so that they can played right off the DVD or embedded into a PowerPoint presentation from the CD.
Additional topics (Ensuring Patient Satisfaction; Building Accountability, Ethics and Integrity; and Team Building) are covered in
The Healthcare Toolkit, Volume 1.
The Healthcare Toolkit, Volumes 1 and 2 can be purchased together at a discount.
Contents
- Chaptered video clips on DVD
- Chaptered video clips on CD-ROM for importing into PowerPoint presentations
- printed Leader's Guide including discussion questions for each clip
Toolkit Terms and Conditions Usage and FAQs (opens a new window)
Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)
Related Items
To order, please call: 1-800-421-0833
Diversity Awareness Profile Instrument $15.00
Communication Skills Profile Instrument $15.00
Thomas-Kilmann Conflict Mode Instrument $14.95
Dealing with Conflict Instrument (pack of 5) $44.75
Dealing with Conflict Instrument: 360 Degree Feedback Set (pack of 5) $74.75
21st Century Supervisor: 9 Essential Skills for Frontline Leaders, Softcover $35.00
How to Lead Work Teams 2nd Edition, Softcover Book $29.95
The Healthcare Toolkit, Volume 2 Leader's Guide $14.95
Testimonials
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