Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Handling Difficult Customers (10)
There are times when customer-service situations go from bad to horrible. This program shows employees that, in these touchy situations, how they treat the customer is just as important as solving the customer's problem.
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After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
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Difficult customers can be turned around with the knowledge and strategies explained in this video. It is an outrageous comedy that provides solid training on recognizing, understanding, and taking care of irate or dissatisfied customers.
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Here are 30 challenging customer-service situations that can easily derail a customer service provider. In a light-hearted way, the video provides practical answers that can help CSRs know what to say when similar situations arise in the future.
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Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer service.
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Bob Farrell, of Farrell's Restaurants, reveals the secret to customer satisfaction and retention: Give your customers the “pickles” they want . “Pickles” are the special things you do for customers to let them know you appreciate their business.
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What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Using a very real scenario, this program shows call-center personnel how to defuse the customer's anger and bring the situation to a satisfactory conclusion.
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With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in.
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