Government Favorites
CRM Learning programs have been used by federal, state and local government
agencies for over 35 years. Here are our current top-sellers in government.
For eligible Federal Government departments and agencies we offer GSA pricing.
Our GSA Contract Number: GS-02F-1431H, expires August 17, 2013.
Call your CRM Learning Government Sales Consultant for more information.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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By dramatically taking viewers through the frustrations, discussions and breakthroughs teams encounter when drafting a strategic plan, this training gives you and your team not just the facts, but the confidence to draft a plan that complies with GPRA.
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Designed specifically for training government employees, this Toolkit covers 9 categories and demonstrates what it looks like when government workers hold themselves, each other, and the organization accountable for keeping commitments and achieving results.
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Bureaucratic systems and procedures are necessary to manage workflow, but they can get in the way of providing good service to the public. This program shows government workers how to be flexible and make citizens happy without breaking the rules.
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Specifically for public employees, this practical training program demonstrates how to turn a citizen/customer's frustration or complaint into understanding. Teach your front-line how to say the right words at the right time…in the right way.
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In this program, government employees learn that they must be very good at both serving the public and helping fellow staff members. They learn the importance of giving basic respect to each person they deal with, and the importance of being open, pleasant, and sincere.
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This series features five programs that were produced in cooperation with seven government agencies. They provide realistic training designed specifically for city, county, state and federal employees.
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Five difficult situations faced by government employees are depicted in this program. By seeing each incident from beginning to end, viewers learn to assess a situation, position themselves appropriately, interact, and take control.
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Ethics in government is an important factor in gaining public trust. This program gives public employees a clear understanding of what constitutes ethical behavior in their unique workplace.
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