Government Employee Training Series
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After a nationwide study of government orientation and refresher training practices, these programs were produced in cooperation with seven government agencies to create the first ever realistic video training designed specifically for all government employees.
Customer Service Employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere. They are asked meaningful questions to help determine for themselves if they are providing the customer service they know they should. (12 minutes)
Dealing With Difficult Citizens Five situations government staff members have faced, from the beginning of the incident to its conclusion are followed. Included are explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation. (10 minutes)
Government Ethics This video examines the ethical principles common to all government codes of ethics. Through realistic situations, employees learn the ethical practices expected of them and are questioned about how well they are meeting those expectations. (11 minutes)
Professional Conduct The citizens expect their government agencies to be run efficiently and professionally. Employees see what it takes to be a professional staff member and are asked questions to see if they are following the conduct expected of them. (11 minutes)
Preventing Accidents While new employees are learning what every government employee must do to prevent work-related injuries, experienced employees are being asked if they are still doing what they know they should be doing. (10 minutes)
By the end of each program new employees understand clearly the conduct the public expects of them, and experienced employees see for themselves if they are still as professional as they thought they were.
Note: Also available in a purely Municipal Government version. Call us at 800-421-0833 for more information.
An Advanced Concept Research Title
Contents
- 5 DVDs
- 5 Discussion Guides
Related Items
To order, please call: 1-800-421-0833
Handbook of Human Resources Management in Government, Hardcover $90.00
Testimonials
The following government agencies have acquired one or more of the Government Employee Training Series programs. Almost 70% of them have obtained all five programs in the series.
Allen County IN, Ames IA, Ann Arbor MI, Aurora CO, Benton AR, Bismarck ND, Boca Raton FL, Bothell WA, Cecil County MD, Corpus Christi TX, Sacramento Sanitation District CA, Dearborn MI, Duchess County NY, East Hartford CT, Edmond OK, El Paso TX, Fort Wayne IN, Pierce College Concord NH, Hillsborough County FL, Hoover AL, Houston Police Academy TX, Independence MO, Island County Coupeville WA, Ithica NY, Jefferson County AL, Jefferson Parish LA, Johnson City TN, Killeen TX, Las Vegas NV, Govt. Insurance Trust, MD, Lompoc CA, Louisville KY, Lynchburg VA, Manhatton KS, Marcit Insurance Pool MO, Mesquite TX, Newark NJ, Oakland CA, Ogden UT, Onondaga County Water Syracuse NY, Opelika AL, Pasadena CA, Peoria, IL, Petersburg AK, Phoenix AZ, Pinal County AZ , Plainfield IL, Pueblo CO, Raleigh NC, Redmond WA, Richmond VA, Rochester NY, Rockford IL, Roswell GA, Salem OR, San Diego CA, San Francisco Human Services CA, San Francisco Public Works CA, Santa Clara County CA, Santa Monica CA, State of Iowa, State of Virginia, Tempe AZ, Tracy CA, Tucson AZ , Washington County AR.