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Government

CRM Learning provides a range of government training videos that cover everything from dealing with the public to working efficiently within a government system.
To assist Federal Government customers with ordering, CRM Learning L.P. is registered with SAM (System for Award Management). Active through 10/04/2017. Our Cage Code is: 0C9A3.

All Government Programs

Other Side of the Window

While policies and procedures serve a purpose, they can be frustrating. This video helps public workers provide good service while still following the rules.

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Customer Service Recovery for Government

Just for public employees, this practical training video shows how to use the right words at the right time when faced with a dissatisfied citizen/customer.

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Accountability Toolkit, Government

Designed for government training, these 35 video clips show what it looks like when people hold themselves and one other accountable for results.

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Power of Future Conversation - Government

Helps government teams refocus their communication in a way that will help the agency let go of the past and achieve positive change.

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Government Employee Training Series

This series features five programs that were produced in cooperation with seven government agencies. They provide realistic training designed specifically for city, county, state and federal employees.

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Leaders of Character - West Point Way

Shows how West Point teaches cadets to lead with honor and character. Then visits West Point grads at work in the public and private sectors.

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Attitude Virus - Government

Bad attitudes can spread like a virus , infecting everyone in the agency. Teach government employees to overcome negativity in themselves and others.

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When the Coach is You, Government

At any given time, any government worker can be a coach. Here are simple steps for helping them teach what they know to another person.

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Invisible Man Meets the Mummy - Government

A lighthearted look at customer service in government, particularly as it is hampered by an internal service provider (the Mummy) who's wrapped in red tape.

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Harassment Is... Government

Uses government-specific scenes to show workers the many forms harassment can take. Practical information on how to prevent and/or respond to harassment is included.

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Clear Picture: Harassment in the Public Sector

A highly effective anti-harassment video training program that includes coverage of issues unique to the public sector.

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Who Cares?, Government Version

The one thing citizen customers want to know is that someone cares about their problem. This video shows how to accomplish this goal.

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Team Building - Government Version

Focuses on Glenn Parker's four types of team players, illustrating how government teams can build on the strengths of each type to reach team goals.

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Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

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Ethics 4 Everyone

Explains why ethics is key to organizational and individual success while featuring an ethical action test, tips for ethical dilemmas, and more.

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Govt Employee Training - Customer Service

Teaches government employees the importance of showing respect to each person they deal with (including both customers and co-workers).

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Govt Employee Training - Difficult Citizens

Depicts difficult service situations government employees can face, teaching how to assess a situation, interact properly and take control.

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Govt Employee Training - Ethics

Examines the link between ethics and trust, while showing public employees what constitutes ethical behavior in their unique workplace.

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Govt Employee Training - Professional Conduct

Helps government employees understand the code of conduct their agency expects them to follow with regard to professionalism.

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Govt Employee Training - Prevent Accidents

Reminds government employees that maintaining high safety standards helps to create an environment where accidents almost never occur.

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Lessons From the New Workplace

Shows how three very different organizations have become more resilient by applying principles from the book, "Leadership and the New Science".

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The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

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Groupthink

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how "groupthink" can lead to costly decisions.

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Teamwork in Crisis: Miracle of Flight 232

Teamwork saved many lives when United Flight 232 went down. This riveting story will inspire your organization's teams to use the same 5 techniques.

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Call of The Mummy

Humorous vignettes in a variety of work settings show telephone CSRs how to replace monstrous service with personalized, quality service.

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Subtopics

  • Accountability (4)
  • Compliance Issues (5)
  • Decision Making (4)
  • Ethical Conduct (5)
  • Government Specific (13)
  • Leadership Skills (5)
  • Serving the Public (7)
  • Team Effectiveness (7)

Accountability

Accountability Toolkit, Government

Designed for government training, these 35 video clips show what it looks like when people hold themselves and one other accountable for results.

More Info >>

Accountability That Works!

You can't find a more practical and effective training video than this. It helps individuals and teams get more accomplished correctly and on time.

More Info >>

Government Employee Training Series

This series features five programs that were produced in cooperation with seven government agencies. They provide realistic training designed specifically for city, county, state and federal employees.

More Info >>

The Abilene Paradox

CRM's all-time bestseller! A family's futile road trip, along with other hilarious examples, show the negative impact of "going along to get along".

More Info >>

Because Government is a broad training category, we’ve provided the subtopic links above to help you fine tune your search. If you would like additional assistance finding a particular Government title, or a program that meets specific requirements in the area of Government , please give us a call. You can also send your request via email to sales@crmlearning.com --this email account is monitored from 7am to 4pm PT, Monday through Friday. We know your time is limited and we're happy to help you quickly locate the program(s) best suited to your needs.


For Federal Government Customers.
SAM Registration: Active
Expiration: 11/18/2017 Cage Code: 0C9A3

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