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General Hospitable:

Keeping Your Patients Satisfied...(and Just Plain Keeping Them)

Federal Government Customers: Through September 30, 2018, save big when you purchase multiple copies of this title, or purchase it with other CRM Learning, Media Partners, Prositions and/or Vivid Edge titles.
We'll apply the discounting when we process your order.


Most patient complaints have nothing to do with medical issues. Most complaints are about non-medical treatment, such as thoroughness of information provided and how well the healthcare providers listened to the patient's concerns. This program shows healthcare workers how to make patients feel welcome--so they won't seek care elsewhere.

Benefits:
  • Shows how staff can ease patient anxiety
  • Depicts proper communication
  • Addresses service recovery
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Includes sample pages from the leader's guide and participant materials.


General Hospitable: Keeping Your Patients Satisfied...

CRM Produced

Run time: 20 Minutes

Filled with customer service tips your staff can put to use immediately, this video program does more than just teach specific skills, it provides your team with a vision of what your facility can be.

Comprised of seven mini-episodes, the program depicts a day-in-the-life of a patient, beginning with her admission and continuing right on through to her discharge. At each stage, viewers first see somewhat lackluster interactions followed by actively caring ones -- a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike.

Healthcare employees and professionals will learn to:
  • Avoid jargon and give patients the information to make informed decisions
  • Ease patient's anxiety by taking ample time to explain information
  • Solicit patients' problems so you can correct them
  • Respect the patient's privacy
  • Safeguard patient confidentiality and avoid comments they can overhear
  • Practice service recovery by listening, apologizing and resolving problems

Contents

  • DVD
  • Leader's Guide PDF
  • (Support materials will be emailed to buyers)

Testimonials


Praise for General Hospitable:

"The program models the best practices from the time the patient arrives until the time they leave -- with special emphasis on preparing people for home self-care afterwards. I like the way it reinforces and illustrates the critical components of quality customer service in a healthcare environment. This program shows both the negatives and the positives (with the results of both) when patients interact with admissions clerks, technicians, doctors and nurses."
-Bob Pike
-Chairman/CEO
-The Bob Pike Group

General Hospitable and It's A Dog's World, together are making a difference:

"These two programs are perfect for hospital employees-who are so busy it is often difficult for them to watch and translate a non-healthcare based program to their work environment. Healthcare employees easily relate to the concepts presented. It is evident that these were CREATED for the healthcare setting."
-Rachelle Lehner
-Director, Staff Education
-University of Kentucky Medical Center

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For Federal Government Customers.
SAM Registration: Active
Expiration: 03/30/2019 Cage Code: 0C9A3

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