Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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General Customer Service (19)
Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer service.
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Inspire your frontline customer service providers with the words customers love to hear. Sound of Service is a compelling compilation of words and images set to inspiring music. Meeting Opener and Closer are separate parts of the program.
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Fun in the workplace may seem counterproductive but surveys show that fun increases both employee morale and customer satisfaction. This video shows how minor league baseball's Saint Paul Saints use fun to build their business.
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One of the most popular customer service training videos ever, this program reminds us that some customers don't complain when they are treated badly, they just quietly take their business elsewhere.
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Your employees may know how good service feels, but they may not know specifically what they need to do to provide that great service. This program can help by showing them various industries where the lessons from an up-and-coming rock band, The Paperboys, are put to the test in the business world.
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After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
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Bob Farrell, of Farrell's Restaurants, reveals the secret to customer satisfaction and retention: Give your customers the “pickles” they want . “Pickles” are the special things you do for customers to let them know you appreciate their business.
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Bob Farrell spawned a "pickle giving culture" with Give 'Em the Pickle. He now enhances the whole customer service experience with real-life stories and his remarkable enthusiasm as he travels the road in search of those all-star pickle givers.
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