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Customer Service / Sales

Positive and productive interactions with customers ensure long-term loyalty while significantly building a foundation of trust between the customer and your organization. CRM Learning's large selection of customer service training videos cover all aspects of representing the organization, including handling difficult customers, solving problems, providing stellar service over the phone, and more.

Many of these programs are available on CRM Learning's Year-End Sale. See Sale Details & Eligible Titles

All Customer Service / Sales Programs

WAYMISH

Customers with money to spend are often driven away by rude service or bad organizational policy. This memorable video can prevent it from happening.

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Remember Me

One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.

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Cliff's Customer Service Adventure

A 20-something in search of excellent customer service , Cliff gives viewers lots of laughs while providing tips on how to meet customer needs.

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Customer Service Toolkit

72 unique video clips for training on various aspects of customer service, including attitude, communication, problem solving and supervision.

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Fun is Good!

Minor league baseball's Saint Paul Saints show how an organization can use fun to inspire employees, improve morale and build customer satisfaction

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An Invisible Man Meets The Mummy

Provides a lighthearted look at customer service, particularly as it is hampered by a service provider (the Mummy) who's wrapped in red tape.

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We're on the Same Team, Remember?

Dramatically illustrates how poor communication, a lack of accountability and thoughtlessness towards customers ultimately lead to lost business.

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Time: The Next Dimension of Quality

In most work processes, only 25% of the time is spent on things that have value to the customer. See how to remove non-value-added steps.

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Call of The Mummy

Humorous vignettes in a variety of work settings show telephone CSRs how to replace monstrous service with personalized, quality service.

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Just A Call Away Series

5 effective videos for telephone CSRs. Each tells a story that reveals the best steps possible for handling calls with skill and a caring attitude.

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Attitude Is Everything

Shows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.

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It's Your Call

Teaches call center agents five techniques for maintaining control of a call while staying friendly, interested and service oriented.

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Customer Service Gone Viral

Teaches 6 customer service skills that can keep organizations from getting negative and embarrassing online reviews. A funny video on a serious topic.

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FiSH!

Fun and inspiring training, this video stars employees of Pike's Place Fish Market who bring high energy and a positive attitude to work every day.

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FiSH! Video and Trainer Tools Combo

This combination video and facilitator package provides everything you need to conduct an on-going FiSH! Experience in your organization.

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FiSH! Sticks

Teaches how to create a workplace where employees fully commit to the organization's vision and live it each and every day.

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FiSH! Tales: Peak Experience

Documents how managers at Aspen Skiing Company introduced employees to the FiSH philosophy and created a groundswell of enthusiasm and growth.

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FiSH! Tales: Jump Start

Shows how employees at Rochester Ford Toyota used the FiSH! Philosophy to build a spirit of teamwork, cooperation and fun.

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It's So Simple

Shows how Southwest Airlines' organizational culture nurtures trust, respect, and support among co-workers-- leading to greater customer satisfaction.

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Remember Me, Hospitality Version

Our classic customer service video with added hospitality scenes. Reminds viewers what it feels like to be treated badly by a service provider.

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The Guest, 2nd Edition

Update of a customer service classic. It's a funny film with a simple message: Treat your customer as you would treat a guest in your home.

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We're In The Band

An up-and-coming rock band, with a devoted and growing customer base, provides memorable lessons on how to build customer loyalty.

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Give 'Em the Pickle

With wit and wisdom, restaurateur Bob Farrell explains what makes good customers leave, while giving insights into how easy it is to please your customers.

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What's Your Pickle?

Bob Farrell (star of "Give 'em the Pickle") shares customer service success stories as he travels the U.S. in search of all-star "pickle givers".

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Johnny the Bagger

This moving story motivates employees to take personal responsibility for creating a positive, memorable experience for internal and external customers.

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Sound of Service Meeting Opener/Closer

A compelling compilation of words and images about how to treat customers, set to inspiring music.

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Customers With A Difference

Language barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.

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So HELP Me - Employee Edition

What customers want most is help. This video depicts realistic customer-service problems, and how they are solved.

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So HELP Me - Supervisor Edition

Proves that a supervisor's actions have as much to do with customer satisfaction as the attitude and behavior of the frontline service provider.

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So HELP Me - Employee and Supervisor Set

The two videos contained in this set ensure that service providers know how to solve customer problems and that supervisors set the right example.

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Glad I Could Help

Give employees steps for remaining positive and helpful when dealing with the most common - and challenging - customer service situations.

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Who Cares?

The one thing frustrated customers want to know is that someone cares about their problem. This video shows how to accomplish this goal.

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Really Angry Customer

Teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.

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Mad About Customer Service

Shows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.

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Difficult Guest, Full Package

This outrageous comedy provides solid training on recognizing, understanding, and taking care of irate or dissatisfied customers.

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Customer Service Recovery for Hospitality

In hospitality, any number of things can frustrate a guest. This training video shows how to successfully handle a variety of situations with the right words at the right time.

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Customer Service Recovery for Retail

In retail, any number of things can frustrate a customer. This practical training video shows how to successfully use the right words at the right time.

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Customer Service Recovery for Business

Does your front line-staff know the right words at the right time, in the heat of the moment? Customers can be difficult at times and this version for business can help.

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What Do You Say?

In a light-hearted way, presents a variety of difficult customer service situations and shows CSRs the best way to handle them.

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Competitive Edge

Watch as three sales reps make an on-site sales calls to a chaotic publishing house and learn why only one comes away with the order.

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Outbound Call

You have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.

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The Clarity Imperative

Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".

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Make It Matter

Regardless of how long you've been in the organization, you will not be seen as "essential" unless you proactively make it happen. Here are 3 things you can do.

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How to Connect in Business in 90 Seconds

Shows employees how to make a quick and genuine connection with a customer that will lead to greater trust, increased sales and customer loyalty.

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The Art of Networking

Subject matter expert Mark Jeffries shows why networking is important, how it's done and how to be successful making contact with the right people.

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6 Principles to Negotiate Anything

Most people enter a negotiation with apprehension. Here, expert Ed Brodow introduces principles that will help anyone negotiate anything.

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After All You're the Supervisor

After being promoted to supervisor, how does one move from individual contributor and co-worker to "boss"? Here are 9 important things to remember.

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Undeliverable: Email Etiquette

Depicts proper email techniques that are vitally important in today's world, whether employees are communicating with customers or co-workers.

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The Employee Awareness Series

21 titles around 14 themes important to workplace relationships and productivity. Short but impactful, these videos will open minds and broaden perspectives.

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FiSH! Trainer Tools

Regardless of your level of expertise, this kit will help you become an experience-focused trainer of the FiSH! Philosophy.

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Subtopics

  • General Customer Service (16)
  • For Hospitality Settings (14)
  • For Retail Settings (21)
  • For Managers & Supervisors (10)
  • Handling Difficult Customers (13)
  • Internal Customer Service (5)
  • Representing the Company (18)
  • Sales & Selling (14)
  • Telephone Skills (9)
  • Train the Trainer (2)

General Customer Service

Customer Service Toolkit

72 unique video clips for training on various aspects of customer service, including attitude, communication, problem solving and supervision.

More Info >>

Sound of Service Meeting Opener/Closer

A compelling compilation of words and images about how to treat customers, set to inspiring music.

More Info >>

Fun is Good!

Minor league baseball's Saint Paul Saints show how an organization can use fun to inspire employees, improve morale and build customer satisfaction

More Info >>

Remember Me

One of the best of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even.

More Info >>

WAYMISH

Customers with money to spend are often driven away by rude service or bad organizational policy. This memorable video can prevent it from happening.

More Info >>

Cliff's Customer Service Adventure

A 20-something in search of excellent customer service , Cliff gives viewers lots of laughs while providing tips on how to meet customer needs.

More Info >>

FiSH!

Fun and inspiring training, this video stars employees of Pike's Place Fish Market who bring high energy and a positive attitude to work every day.

More Info >>

FiSH! Video and Trainer Tools Combo

This combination video and facilitator package provides everything you need to conduct an on-going FiSH! Experience in your organization.

More Info >>

We're In The Band

An up-and-coming rock band, with a devoted and growing customer base, provides memorable lessons on how to build customer loyalty.

More Info >>

Give 'Em the Pickle

With wit and wisdom, restaurateur Bob Farrell explains what makes good customers leave, while giving insights into how easy it is to please your customers.

More Info >>

Johnny the Bagger

This moving story motivates employees to take personal responsibility for creating a positive, memorable experience for internal and external customers.

More Info >>

The Guest, 2nd Edition

Update of a customer service classic. It's a funny film with a simple message: Treat your customer as you would treat a guest in your home.

More Info >>

Customer Service Gone Viral

Teaches 6 customer service skills that can keep organizations from getting negative and embarrassing online reviews. A funny video on a serious topic.

More Info >>

So HELP Me - Employee Edition

What customers want most is help. This video depicts realistic customer-service problems, and how they are solved.

More Info >>

Glad I Could Help

Give employees steps for remaining positive and helpful when dealing with the most common - and challenging - customer service situations.

More Info >>

Who Cares?

The one thing frustrated customers want to know is that someone cares about their problem. This video shows how to accomplish this goal.

More Info >>

Because Customer Service / Sales is a broad training category, we’ve provided the subtopic links above to help you fine tune your search. If you would like additional assistance finding a particular title, or a program that meets specific requirements, please give us a call. You can also send your request via email to sales@crmlearning.com --this email account is monitored from 6am to 5pm PT, Monday through Friday. We know your time is limited and we're happy to help you quickly locate the program(s) best suited to your needs.

 

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