Customer Service Videos
Positive and helpful interaction with customers ensures long-term loyalty while significantly building a foundation of trust between the customer and your organization.
In order to help meet your clients’ expectations, CRM Learning offers several toolkits and a large selection of customer service training videos that cover many themes, including methods for handling difficult customers, telephone skills, representing the company, email etiquette, and meeting openers. Whether you’re in retail, healthcare, or hospitality, we have customer service videos for every work setting.
Clients and customers are the lifeblood of any organization. Organizations cannot afford to have any customer walk away dissatisfied. With proper customer service skills training, workers can demonstrate friendly, compassionate care while representing the organization and achieving results.
Contact CRM Learning for helpful customer service training resources to help your organization thrive.
Many of the programs you'll find here are available on our May Instant Rebate.
See Rebate Details
Please select a subtopic:
After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
|
| |
Meet Cliff, a 20-something in search of excellent customer service (which is hard to find). As he makes this journey, Cliff gives viewers tips on how they can do a better job meeting customer needs.
|
| |
Imagine a workplace where everyone brings energy, passion, and a positive attitude with them every day. Employees at Seattle's world-famous Pike Place Fish Market do just that. “FiSH!” examines this phenomenon and how it can work in any organization.
|
| |
Having the exact words handy in a tense situation can make all the difference. This practical and memorable program is specifically designed to empower your retail staff with a clear checklist of customer service recovery tools and techniques.
|
| |
Are your employees positive and helpful when dealing with the most common – yet challenging – customer service situations? You can equip employees to handle those calls and confrontations without getting rattled.
|
| |
One of the most popular customer service training videos ever, this program reminds us that some customers don't complain when they are treated badly, they just quietly take their business elsewhere.
|
| |
Produced with added hospitality examples, this program reveals what it feels like to be in the customer shoes when service providers are rude or indifferent. Viewers see how a little respect goes a long way.
|
| |
Help motivate your front-line service providers with the true story of how the most unlikeliest employee can make all the difference when it comes to your customers. Johnny made a positive choice about how he would approach his job, and he changed the company.
|
| |