Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
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Meet Cliff, a 20-something in search of excellent customer service (which is hard to find). As he makes this journey, Cliff gives viewers tips on how they can do a better job meeting customer needs.
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Produced with added hospitality examples, this program reveals what it feels like to be in the customer shoes when service providers are rude or indifferent. Viewers see how a little respect goes a long way.
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One of the most popular customer service training videos ever, this program reminds us that some customers don't complain when they are treated badly, they just quietly take their business elsewhere.
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Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer service.
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Bob Farrell, of Farrell's Restaurants, reveals the secret to customer satisfaction and retention: Give your customers the “pickles” they want . “Pickles” are the special things you do for customers to let them know you appreciate their business.
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Bob Farrell spawned a "pickle giving culture" with Give 'Em the Pickle. He now enhances the whole customer service experience with real-life stories and his remarkable enthusiasm as he travels the road in search of those all-star pickle givers.
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Imagine a workplace where everyone brings energy, passion, and a positive attitude with them every day. Employees at Seattle's world-famous Pike Place Fish Market do just that. “FiSH!” examines this phenomenon and how it can work in any organization.
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