Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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For Managers & Supervisors (11)
After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
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This program reveals how a supervisor's attitude and behavior have as much to do with customer satisfaction as the attitude and behavior of the frontline customer-service representative.
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Sales managers: See how everything leads back to the boss. This call to action for managers and supervisors dispels the 7 myths that have created a current under-management epidemic at all levels of business. Learn how to make your team accountable through your own hands-on management skills.
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Sales Representatives must be able to articulate your company to their customers. When they are clear on what we do, our culture and our direction, customers will listen to them. Teach them the importance of organizational messaging and how it translates to improved service and sales.
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Even when people who have contact with the customer think they're doing the right thing, the customer can come away vastly dissatisfied. This memorable video illustrates how this can happen and is left open ended for viewer discussion.
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Bob Farrell, of Farrell's Restaurants, reveals the secret to customer satisfaction and retention: Give your customers the “pickles” they want . “Pickles” are the special things you do for customers to let them know you appreciate their business.
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Bob Farrell spawned a "pickle giving culture" with Give 'Em the Pickle. He now enhances the whole customer service experience with real-life stories and his remarkable enthusiasm as he travels the road in search of those all-star pickle givers.
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In most work processes, only 25% of the time is spent doing things that have value to the customer. This program shows how to trim non-value-added time from a given procedure, allowing the company to deliver products and services faster, without compromising quality.
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