Communication Skills
Miscommunication can wreak havoc in any workplace. Help your people develop skills that lead to clarity not confusion.
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For Managers & Supervisors (12)
For most managers, employee discipline is a nightmare they try to avoid. "Positive Discipline" teaches five simple steps that help managers successfully communicate their way through tough performance problems to a working solution.
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Most workplace conversation is grounded in the past and is very unproductive. “Future” conversation is a powerful kind of communication that can create an incredible driving force that moves people and organizations into a boundless future.
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When employees can clearly communicate to the outside world what your organization does, it's culture and its direction... they become more engaged in the process and true stakeholders in the organization's success. Learn the importance of having this kind of consistent messaging and how it translates to a stronger brand.
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Are your conference calls a meeting of clear communincation and productivity? Virtual meetings are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to communicate in this type of meeting. Learn the six virtual rules for everyone to communicate effectively during conference calls.
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Like it or not, emotions are present in our workplace every day. Understanding the role emotions play, and gaining control over those that influence communication, are key components of this program.
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Hosted by Daniel Goleman, this 3-video series presents the latest findings on emotional and social intelligence while providing practical instruction on how these skills can improve our work relationships, job performance and overall well-being.
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Communication takes many forms. An important skill to develop is our listening. When we listen with the intent to understand "empathically", we are able to gain insights into another person's thoughts and feelings more accurately. To see things from their perspective and explore their point of view is a valuable skill.
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This humorous video depicts what happens when a hurried manager fails to listen to the concerns of a subordinate. As he gets a second chance to practice the art of active listening, a number of problems are averted.
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