Customer Service/Sales
Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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For Hospitality Settings (13)
Produced with added hospitality examples, this program reveals what it feels like to be in the customer shoes when service providers are rude or indifferent. Viewers see how a little respect goes a long way.
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After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let WAYMISH teach them the attitudes and behaviors that keep customers coming back.
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In this remake of the classic customer service program, The Guest gets an updated look and some new scenarios, but the simple message remains: Everything we really need to learn about great customer service, we already know.
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Difficult customers can be turned around with the knowledge and strategies explained in this video. It is an outrageous comedy that provides solid training on recognizing, understanding, and taking care of irate or dissatisfied customers.
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Bob Farrell, of Farrell's Restaurants, reveals the secret to customer satisfaction and retention: Give your customers the “pickles” they want . “Pickles” are the special things you do for customers to let them know you appreciate their business.
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Bob Farrell spawned a "pickle giving culture" with Give 'Em the Pickle. He now enhances the whole customer service experience with real-life stories and his remarkable enthusiasm as he travels the road in search of those all-star pickle givers.
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Shows how the management team at Aspen Skiing Company introduced their employees to the FiSH philosophy and created a groundswell of enthusiasm and phenomenal growth.
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Your employees may know how good service feels, but they may not know specifically what they need to do to provide that great service. This program can help by showing them various industries where the lessons from an up-and-coming rock band, The Paperboys, are put to the test in the business world.
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