Communication Skills
Miscommunication can wreak havoc in any workplace. Help your people develop skills that lead to clarity not confusion.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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These days, everybody is having to communicate through e-mail. This program teaches all employees the proper email techniques that are so important in today’s world of communication, whether they are corresponding with customers or fellow employees.
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Whether you have new or seasoned employees, one of the titles in this series, Excellence in Customer Service, shows a step-by-step approach on how to provide consistent excellence over the phone and with email correspondence. Other titles in the series support employees overall in their communication skills.
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