Difficult Guest, Full Package
Run time: 39 Minutes total running time
While they may seem demanding at times, "guests" don't really ask for much. They just want to be treated as if they were visitors in your home: they want to feel welcome, be taken care of, get what they came for, be thanked for their visits and invited back. And guests/customers don't necessarily want to be difficult.
Using humor and familiar scenarios, this program teaches viewers that guests can be difficult in three particular ways:
- Distracted Guests bring all their problems with them. They simply haven't been properly welcomed to your world yet. All they need is to know that they're going to be personally taken care of while they're your guest.
- Disappointed Guests arrive with expectations that, for one reason or another, end up not being met or fulfilled. They feel let down. Often, the problem is not in what you do or say, but in how you do or say it.
- Disruptive Guests call for emergency action. They feel ignored or embarrassed, insulted or unfairly treated. You have to deal with them before you can deal with their problem.
The program goes beyond just describing how difficult "guests" behave, it teaches participants the strategies needed to turn a prickly customer situation into a smooth buying/selling transaction for all those involved.
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