Dealing With Conflict, Healthcare Version
Run time: 20 Minutes
This video gives healthcare workers true insight and the strategies for working through conflicts with less dependence on superiors. Conflict shifts the focus away from work by negatively impacting productivity. Surveys show that managers spend about 20 percent of their time on conflict resolution. As employees are asked to communicate with a greater variety of people, they need their own conflict management skills.
Based on the Thomas-Kilmann Conflict Mode Instrument
, this program offers proven methods for recognizing and resolving conflict by dramatizing three scenarios in healthcare, personal and business office settings that highlight the five positions taken by most people during contentious situations: Avoiding, Accommodating, Competing, Compromising and Collaborating.
Participants will learn:
Other Version Available:
- Proven methods for recognizing conflict
- The five most valuable methods of conflict resolution
- The two basic dimension of human behavior in conflict situations
- How to take responsibility for conflict and its resolution
- Leader's Guide PDF on the DV-Rom
Also available to supplement your Conflict training:
Dealing With Conflict Instrument
Dealing With Conflict 360 Feedback Set