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Dealing With Conflict

Healthcare Version

Conflict in a healthcare environment at best can lead to inefficiency and at worst can lead to disastrous patient-care results. Viewers of this video learn how to resolve conflicts so they have positive outcomes for everyone involved or affected by them.

  • Explores different conflict handling modes
  • Builds resolution skills
  • Depicts collaborative solutions
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

Dealing With Conflict, Healthcare Version

CRM Produced

Run time: 20 Minutes

This video gives healthcare workers true insight and the strategies for working through conflicts with less dependence on superiors. Conflict shifts the focus away from work by negatively impacting productivity. Surveys show that managers spend about 20 percent of their time on conflict resolution. As employees are asked to communicate with a greater variety of people, they need their own conflict management skills.

Based on the Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict by dramatizing three scenarios in healthcare, personal and business office settings that highlight the five positions taken by most people during contentious situations: Avoiding, Accommodating, Competing, Compromising and Collaborating.

Participants will learn:
  • Proven methods for recognizing conflict
  • The five most valuable methods of conflict resolution
  • The two basic dimension of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Other Version Available:
Generic Version


  • DVD
  • Leader's Guide PDF on the DV-Rom

Also available to supplement your Conflict training:
Dealing With Conflict Instrument
Dealing With Conflict 360 Feedback Set


Comments on Dealing With Conflict:

"Conflict and how to deal with it is always an organizational issue."
-Doug Menikheim
-Centre for Applied Leadership

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