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Dealing With Conflict

Conflict is inevitable, but it can be reduced and turned into something positive. This program is for everyone--managers and employees. Viewers will learn how to work through conflicts and resolve them with positive results.

  • Explores different conflict handling modes
  • Teaches conflict resolution skills
  • Depicts collaborative solutions
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

Dealing With Conflict

CRM Produced

Run time: 20 Minutes

Conflict shifts people's focus away from work and the basic goals of the team, department and organization. It negatively impacts productivity, morale and ultimately, results.

Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they need their own conflict management skills.

Based on theThomas-Kilmann Conflict Mode Instrument, this program offers a proven method for recognizing and resolving conflict. Dramatic vignettes demonstrate the five positions people can take when conflict arises-- Avoiding, Accommodating, Competing, Compromising or Collaborating--and illustrate the outcomes of each given style.

Participants will learn:
  • Proven methods for recognizing conflict
  • The five most-used conflict resolution positions
  • The two basic dimensions of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Other Version Available:
Healthcare Version


  • DVD
  • Leader's Guide PDF
  • (Support materials will be emailed to buyers)

Also available to supplement your Conflict training:
Dealing With Conflict Instrument
Dealing With Conflict 360 Feedback Set


Satisfied customers on Dealing With Conflict:

"The video easily identifies the 5 conflict styles...it is a great lead-in to identification of personal styles and when one is better to use than another. Know thyself is the starting point. From there we move to adapting to others and issue resolution."
-Sandy Stefani
-Training Specialist
-Cobb County Government, GA

"Conflict and how to deal with it is always an organizational issue."
-Doug Menikheim
-Centre for Applied Leadership

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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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