Customer Service Videos
Positive and helpful interaction with customers ensures long-term loyalty while significantly building a foundation of trust between the customer and your organization.
In order to help meet your clients’ expectations, CRM Learning offers several toolkits and a large selection of customer service training videos that cover many themes, including methods for handling difficult customers, telephone skills, representing the company, email etiquette, and meeting openers. Whether you’re in retail, healthcare, or hospitality, we have customer service videos for every work setting.
Clients and customers are the lifeblood of any organization. Organizations cannot afford to have any customer walk away dissatisfied. With proper customer service skills training, workers can demonstrate friendly, compassionate care while representing the organization and achieving results.
Contact CRM Learning for helpful customer service training resources to help your organization thrive.
Many of the programs you'll find here are available on our June Sale.
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It’s been said that most people would rather go to the dentist than have to negotiate. That's precisely why author and negotiation expert Ed Brodow created this practical and highly entertaining program. It introduces 6 Principles that will help anyone negotiate anything.
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This program provides a lighthearted look at the rights and wrongs of customer service, particularly as it is hampered by a service provider (the Mummy) who's wrapped in red tape. Viewers learn to meet customer needs without breaking rules.
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The difference between ordinary service and great service is attitude. This program will show your call-center personnel how small changes can make a big difference in their ability to help customers and in their own job satisfaction.
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With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in.
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Meet Cliff, a 20-something in search of excellent customer service (which is hard to find). As he makes this journey, Cliff gives viewers tips on how they can do a better job meeting customer needs.
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Watch as three sales reps make an on-site sales calls to a chaotic publishing house and learn why only one comes away with the order. New and seasoned reps alike will see how to put themselves in the customers' shoes and meet their needs.
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It used to be when someone received bad service, they would tell a few friends... now, they tell the world. Whether your customer is there in person, on the telephone, or online; they expect great service ...or they may post an online review.
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Workers in all areas of long-term care must work consciously to incorporate great service into every aspect of the organization's goals. Caregivers who provide exceptional care understand that doing so requires providing residents and their families with a sense of respect and dignity, and, developing a culture of caring and service.
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