New Releases
Wondering what's new? Check out these recently-released titles.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Customer Service & Sales (4)
Specifically for public employees, this practical training program demonstrates how to turn a citizen/customer's frustration or complaint into understanding. Teach your front-line how to say the right words at the right time…in the right way.
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Put the lessons of an up-and-coming rock band to the test in the business world with this fast-paced, upbeat program on customer service and teamwork. Designed to motivate your team with a fun training experience, no matter what your organization or industry, see how The Paperboys can show your employees how to get a standing ovation from customers.
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It’s been said that most people would rather go to the dentist than have to negotiate. That's precisely why author and negotiation expert Ed Brodow created this practical and highly entertaining program. It introduces 6 Principles that will help anyone negotiate anything.
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Why do some people seem to know everybody? How do they approach a group of strangers and fit right in? Why do decision-makers always take their calls? Because they’ve learned how to "Network”. Help your organization’s representatives learn from Mark Jeffries just how it’s done and how they can be successful in making contact with the right people.
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