Government Favorites
CRM Learning programs have been used by federal, state and local government
agencies for over 35 years. Here are our current top-sellers in government.
For eligible Federal Government departments and agencies we offer GSA pricing.
Our GSA Contract Number: GS-02F-1431H, expires August 17, 2013.
Call your CRM Learning Government Sales Consultant for more information.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Bureaucratic systems and procedures are necessary to manage workflow, but they can get in the way of providing good service to the public. This program shows government workers how to be flexible and make citizens happy without breaking the rules.
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Policies and procedures can hamper good service in government, but it doesn't have to be that way. This video teaches viewers how to cut the "red tape", put the customer first and tailor procedures to customer needs without breaking the rules.
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Specifically for public employees, this practical training program demonstrates how to turn a citizen/customer's frustration or complaint into understanding. Teach your front-line how to say the right words at the right time…in the right way.
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In this program, government employees learn that they must be very good at both serving the public and helping fellow staff members. They learn the importance of giving basic respect to each person they deal with, and the importance of being open, pleasant, and sincere.
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Five difficult situations faced by government employees are depicted in this program. By seeing each incident from beginning to end, viewers learn to assess a situation, position themselves appropriately, interact, and take control.
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The one thing any citizen customer wants to know is that someone cares about their problem. When that message is put across, complaints drop dramatically--even when the customer's needs are not fully met. This video reveals the four critical steps for accomplishing this goal.
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With entertaining vignettes featuring customer service representatives in government, healthcare and business, Call of the Mummy shows your telephone service providers eight key skills for providing quality service to everyone.
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